Monica Zhou Email and Phone Number

1. Managing product and pricing governance control for Commercial Banking to ensure sales suitability and market integrity.2. Managing data quality control, cross border data sharing compliant with regulatory requirements and data privacy control requirements within Commercial Banking.3. Managing global regulatory compliance requirement country deployment and staff knowledge embedment.4. Managing embedment the right HSBC culture of Conduct within Commercial Banking.5. Leading a team to ensure all the deployments are completed with higher quality and efficiency.

1. Managing mitigating Business Financial Crime Risk within Commercial Banking as a team leader.2. Managing corporate customer onboarding and due diligence process design, development and re-engineering. 3. Managing self designed initiatives to help improve staff’s knowledge and culture embedment on FCC risks.4. Support head of commercial banking and CMB COO on developing the strategy of new initiatives and proposals to support business risk control.

1. Managed personal customers' mortgage loan process re-engineering with turn around time improved.2. Managed personal customers' Global Transfer online banking implementation.3. Managed both corporate and personal customer's online outward remittance function effectiveness.4. Worked as the Relationship Manager for Private Banking customer to review their business needs and analysis.

1. Managed HongKong personal banking online efficiency review.2. Supported implementation of personal banking online Wealth Management.3. Supported implementation of personal customer mobile banking service of Unit Trust.