Monica Ribeiro Email and Phone Number
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50+ reinventing myself in DevOps and Cloud Computing 26 years of experience in IT Services, including the implementation and integration of Systems and Applications, IT Solutions and Products, Consulting and Outsourcing (Help Desk, Field Operations, Software Factory). Head of the Project Quality Office in Latin America and responsible for quality and compliance management of pre-sales (proposals) and post-sales (projects) portfolio to support deal structure, financial viability, risk management and project performance assessment. SOX Process Owner role and responsibility. Demonstrated ability to turnaround poorly performing projects, with a focus on reducing losses and increasing profitability, delivery excellence and customer satisfaction. Technical/commercial/financial project management with excellence of complex and mission critical system integration projects for clients in the Financial and Telecommunications industries. Direct and remote leadership and development of multifunctional and multicultural teams in different locations and of different profiles. Effective relationships with senior executives within the company and at clients, ensuring the business objectives of both parties are met. Experience in IT solutions for the Financial, Telecommunications, Commercial, Transportation, Oil and Gas and Public Sector industries in clients in Brazil and Latin America Deployment and promotion of best practices for the delivery of IT Services in Brazil and Latin America. Mentor on the Mentoring Program for the Excellence Management Community, UNISYS/USA. PMP (PMI) Certified issued in 2002, expired in 2018. PMO-CP (PMO Global Alliance) Certified. Scrum Master (Scrum Alliance) Certified in 2020, not renewed English and Spanish+55 21 97566-4802ribeiromonicaalves@gmail.com
Avanade
View- Website:
- avanade.com
- Employees:
- 13443
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Consultant Delivery ManagementAvanade Sep 2022 - PresentBrazil
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Global Operations Director LatamUnisys Apr 2015 - Mar 2016Rio De Janeiro Area, BrazilReported to the sector VP. Responsible for the Account Improvement Team Latin America, focused on remediation of projects with poor financial performance and certification of high-value business proposals (> US$20 million). Partnered with the client executive to study and identify a solution to ensure the continuity of the migration of a core banking platform for a client in Argentina. Successfully executed the pilot migration project to another platform, demonstrating concept viability and offering an alternative for the continuity of the contract. Responsible for providing an independent assessment of major pursuits being advanced for final approval by the President before proposal submission. Independent evaluation of critical issues in proposals (pre-sales), such as: the technical solution, resources, risks, third parties, commercial and financial issues. E.g. Certification of the Border Security Solution proposal for a public-sector customer in Mexico, and the Data Center Managed Services proposal for a financial-sector customer in Colombia. -
Project Quality Office Director LatamUnisys Jan 2012 - Mar 2015Rio De JaneiroReported to the sector VP, managing a team of 3 senior managers. Responsible for Quality, Compliance & Risk Management in the Latin America region, engaged throughout the business development and delivery cycle for the assigned portfolio of opportunities, proposals and projects. Total of 150 projects / US$900 million. Led the evaluation of problem projects. Reduced losses and/or increased profitability, recovered service levels, conducted contract renegotiation actions, raising customer satisfaction and contract profitability and reduced low-performing projects from 6% in 2012 to 4% 2014. Conducted proposal reviews, final deal review and contractual approval. Member of the Deal Review Board Latin America. Managed the Quality audit process (SOX), ensuring compliance of all projects and proposals with corporate and financial performance policies. Primary liaison with the SOX PMO responsible for all controls under a specific process. Key advisor and mentor of 50 project managers in Latin America on project management techniques, margin improvement opportunities and consult on project risk and mitigation approaches. Main customers: GOL Airlines, SABESP, GPA, Banco Santander, PRODESP, CEF, Grupo Petersen, SEGOB.
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Project Director LatamUnisys Sep 2010 - Dec 2011Rio De Janeiro Area, BrazilReported to the Director Latin America. Responsible for quality & risk management of proposals and projects in Brazil, Argentina, Chile and Uruguay for customers in Commercial, Transportation and Public Sector industries. 39 projects worth US$250 million. Main Customers: Banco de la Nación Argentina, SEFAZ-ES, Ipiranga, CVale, Carrefour, Telefonica Chile
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Senior Project Manager LatamUnisys Jun 2005 - Aug 2010Rio De Janeiro Area, BrazilReported to the Director Latin America. Managed business quality & risk of proposals and projects in Brazil, Mexico, Argentina, Chile and Uruguay. Commercial and Public Sector industries, 32 projects worth US$150 million. Developed the business: reviewed, analyzed and presented technical and financial assessments at all levels, submitting projects to the Board for approval before the final presentation to customers. Project Management, post-sales: led frequent project reviews, ensuring that contract specifications for both customer and vendor were met to achieve the agreed results in contracts with public and private companies in different sectors. Liaised directly with customers to check satisfaction and gain insights (not usually provided to the project team) to support actions plans, improving satisfaction levels from satisfactory to excellent or exceptional at several customers. Monitored delivery teams, ensuring the use of best service delivery practices. Speaker at the 2nd National Forum of Benchmarking in Project Management, PMI/RJ, Nov/2005. Main Customers: Philips, Natura, SEFAZ-PE, IPLAN-RJ, ECT, BR Distribuidora, Petrobras, Antel, Soriana, Profeco.
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Senior Project ManagerUnisys May 2003 - May 2005Rio De Janeiro Area, BrazilReported to the Service Director of the Financial Business Unit. Responsible for pre-sales project management and participation in public tender and opportunity analysis. Implemented a model branch for Banco Santander (SP) with the “Think Client” technology. Consulting services on Process Redesign for SulAmerica Seguros’ life insurance area. Managed the maintenance project for the Interbank Payment Clearing House Funds (CIP) transfer systems.
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Project ManagerUnisys Jun 2001 - Apr 2003Rio De Janeiro Area, BrazilReported to the Service Director of the Financial and Telecommunications Business Unit. Responsible for Project Management on customer premises. Managed all project stages: Planning, financial control, presentation of trends and performance forecasts, analysis of contract restrictions, definition of preventive and corrective actions, risk analysis, scheduling, team leadership, vendor assessment, sub-contracting of service providers, product and service acquisition, logistics support, production tests and implementation. Liaised with customers and users. Developed and customized systems and products, prepared proposals and presented them to customers. Projects:- Managed the implementation of the Deferred Net Settlement (DNS) System for the automation of the CIP – Câmara Interbancária de Pagamentos, as part of the Brazilian Payment System. Negotiated and worked with a corporate partner in Asia (Singapore), leading a multidisciplinary and multicultural team involved in a complex solution with several components. The project was concluded successfully, enabling the development of new business and increasing service sales 150% and contract profit from 19% to 26%. Received the “Silver Recognition Award” in recognition of exceptional achievement.- Managed a project to implement a telephony service platform (telephone call response, pre-paid cards, post-paid cards, limit enquiry line). Took on responsibility for the project in the middle of contract execution to undertake technical (problem-solving) and financial remedial work on the projects (halt losses), and improvement of customer satisfaction (obtained approvals and concluded the project successfully).
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Senior Consultant, Consultant, System AnalystUnisys Dec 1989 - Jun 2001Rio De Janeiro Area, Brazil
Monica Ribeiro Skills
Frequently Asked Questions about Monica Ribeiro
What company does Monica Ribeiro work for?
Monica Ribeiro works for Avanade
What is Monica Ribeiro's role at the current company?
Monica Ribeiro's current role is 50+ reinventing myself in Cloud Computing / IT Service Delivery | LATAM PMO | Project Portfolio Management, PMO-CP, MBA.
What is Monica Ribeiro's email address?
Monica Ribeiro's email address is ri****@****ail.com
What skills is Monica Ribeiro known for?
Monica Ribeiro has skills like Pmp, Pmo, Pmbok, Pmi, Project Portfolio Management, It Outsourcing, Service Management, Telecommunications, It Service Management, Service Delivery, Project Planning, Risk Management.
Who are Monica Ribeiro's colleagues?
Monica Ribeiro's colleagues are Joshua Ng, Remus Ang, Shawn Tritz, Rafa Gamero, André Almeida, Rene Frei, Gabriel D'emery.
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Mônica Ribeiro
Patos De Minas, Mg -
Monica Ribeiro
Executiva De Finanças E Comércio Exterior | Gestao Estratégica Em Operações Estruturadas De Trade Finance | Financiamento De Commodities | Gestão De Risco | Mercados Internacionais | Serviços Financeiros | Dfi & EcaSão Paulo, Sp -
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