Advise 500+ Duke employees at 29 geographically separated clinics to interpret and implement HR policies and proceduresSelected as HR point person to make changes and updates to PDC intranetCoach managers on corrective action processes, proper documentation, and investigation of sensitive incidents Served on ‘Living Our Values’ committee; acted as subject matter expert for manager/employee feedback during overhaul of Duke core values handbook

Employee Relations and Retention CoordinatorReviewed, corrected, and administered over 500 disciplinary actions each yearWrote all disciplinary, termination, and attendance policies in the employee handbookLed all unemployment hearings; during my tenure, improved the “win” rate for non-medical terminations from 60% to 90%Trained 140+ managers during first ever Supervisory Training; briefed employee relations and retention issues at quarterly leadership meetingsPrepared responses to employee grievances and appeals of disciplinary actions; primary HR representative for employee terminations Initiated first formal retention effort with 30/90-day new employee meetings; welcomed all new employees at orientation and interviewed all employees voluntarily resigningImplemented the first bi-annual employee engagement survey and supervisory actions plan; ensured a 82% overall participation rate with 15 departments having 100% participation versus the industry standard of 50% participation; scheduled manager training with consultants to improve employee satisfactionDirected 75+ leadership workshops, conferences, and new employee meetings Assisted with EEOC cases and investigations; acted as the backup FMLA Coordinator

Oversaw the operations of two franchises that provided temporary / permanent staffing needs for over 300 Middle Georgia businessesRecruited candidates throughout the Southeastern U.S. to fill professional positions Managed 250+ employees as on-site supervisor for Blue Bird Body Co.Performed background checks, conducted initial / exit interviews for all personnelActed as the sole employee relations rep. responsible for counseling all employees as needed