Monica Rivera Email & Phone Number

Los Angeles, Ca, Us

Madison, Nj, Us

The culture of the Sotheby’s International Realty® brand is defined by its people; a network of exceptional sales associates, who from Tokyo to Telluride, and Paris to Palm Beach, provide personalized service and local expertise that help clients achieve their dreams. The Growth Manager acts as an ambassador of Sotheby's International Realty® in multiple markets including the greater Los Angeles metro area, Santa Barbara, Carmel/Monterey/Santa Cruz, San Francisco and Wine Country regions and works closely with the SIR Company Owned Brokerage Managers to drive growth.

• Successfully led a Market Center of 180+ Agent Partners, delivering comprehensive training programs that drove business growth, productivity, and profitability.• Achieved and exceeded goals for appointments, gross recruits, net recruits, and profitability, resulting in a substantial increase in market share and led the successful recruitment of 80+ agents annually, maintaining over 90% retention rates even during the pandemic.• Developed, launched, and led an internal leads program with a core group of agents. Leveraged insights into customer needs and market trends to optimize performance and oversee customer relations. Created and executed drip campaigns, led sales training, and analyzed data to continuously improve program effectiveness and agent success.• Provided expert consultation to the top 20% of associates, significantly boosting their productivity and retention rates, which contributed to the Market Center’s sustained success.• Drove a 25.7% increase in agent productivity through tailored training programs and data-driven coaching methodologies.• Managed the P&L and all staff, including the Market Center Administrator and Broker of Record, ensuring that the office consistently achieved high levels of performance and profitability.

• Provided top-tier real estate services for buyers, sellers, and investors in the Greater Los Angeles area, consistently achieving client satisfaction and driving repeat business through expert market knowledge and negotiation skills.CalBRE #01996293

Designed and delivered targeted coaching programs for newly licensed associates, focusing on core areas of productivity, lead generation, and closing deals, which accelerated their success and integration into the team.

New York City, Ny, Us

Contributing pieces focused on the intersections of culture, wealth-building and real estate.

Los Angeles, Us

• Increased revenue by 200% in under a year by implementing comprehensive marketing strategies and streamlining leasing operations, directly applicable to real estate program management.• Trained and led a leasing staff, equipping them with high-level communication techniques, rapport-building skills, and a 5-step sales process, resulting in enhanced team performance and tenant satisfaction.• Streamlined operations by creating and implementing scripts and systems for lead generation, tenant retention, and closing deals, which significantly improved leasing functions and communication.• Collaborated closely with Senior Management in Property Management and Leasing Departments to ensure that customer service standards were met, contributing to a portfolio expansion to 60+ properties and 700+ tenants.

• Led the property management, leasing, and marketing efforts for a 36-unit portfolio, achieving an 80% increase in company revenue pre-merge.• Developed and executed scripts and systems for lead generation, tenant retention, and deal closing, which enhanced operational efficiency and contributed to the successful merger with Mosaic Student Communities in August 2014.

• Conducted comprehensive marketing research during the start-up phase, managed all social media accounts, and led marketing efforts, resulting in the successful private sale of the company in October 2012.• Stayed on as a contract marketing consultant post-sale to facilitate the transition, ensuring continuity in brand messaging, marketing strategy, and client relations during the handover to the new ownership.• Led a seamless transition post-sale as a contract marketing consultant, ensuring sustained brand integrity and client retention during a critical handover period.

• Managed event and street team operations, secured sponsorship and event opportunities, and led regional social media accounts for top clients, including Jarritos and Del Real Foods, which enhanced brand visibility and engagement.

Los Angeles, Ca, Us

• Spearheaded the development and execution of a comprehensive marketing plan and annual budget of $50K, leading to enhanced brand visibility and increased tenant acquisition through successful campaigns and detailed marketing reports.• Trained, managed, and mentored a diverse team of 15+ local and international leasing and marketing professionals, ensuring the delivery of high-quality services and effective strategies.• Conducted high-level negotiations to close leasing deals and execute contracts, achieving optimal outcomes.• Oversaw and facilitated inspections and turnovers for 400+ units, maintaining operational efficiency and tenant satisfaction.• Established and managed a brand sponsorship program, securing over $10K in annual product sponsorships to support marketing initiatives.

Los Angeles, Ca, Us

• Excelled in leasing and marketing roles, including scheduling appointments, showing units, planning events, and maintaining ongoing correspondence with current and prospective tenants, which contributed to the high occupancy rates.

Po Box 2104 | Radio City Station, New York, Us

Chapter Awards while under her leadership:- 2010 Latino Student Assembly Leadership Development Award- 2011 Tommy Award for Campus-wide Greek Organization of the Year- 2011 OPBSI Nation-wide Chapter of the Year- 2011 Latino Student Assembly Student Organization of the Year- 2011 Multicultural Greek Council Sorority of the Year

• Successfully grew Neon Tommy’s social media following by managing Facebook and Twitter accounts, creating engaging content, and overseeing a team of 10+ student writers, which boosted the platform’s visibility and engagement.• Launched and managed 4 Tumblr accounts covering various topics, with Neon Tummy being featured in the LA Times, further establishing the platform's reputation.

Los Angeles, Ca, Us

• Assisted in the implementation of an evolved turnover process, performed spot and move-out inspections, handled tenant inquiries, and coordinated with maintenance personnel, which streamlined operational processes during tenant transitions.

• Interpreted and implemented policies and procedures, trained staff, and supervised the operation of three computing facilities and 40+ student staff, ensuring that standard operating procedures were followed and that the centers maintained a high level of service.• Successfully facilitated and supervised a mock emergency procedure for a large-scale earthquake across all three facilities, demonstrating leadership and crisis management skills.