Monica Bonilla Email & Phone Number

Sydney, New South Wales, Australia

• Large hospitality company that specialises in bars, casual and fine dining, culinary events, and restaurants. The Grand Hotel is one of their largest hotels in Sydney.
• Coordination of the roster, schedule and key daily activities of the Accommodation Team
• Responsible for the cleaning and maintenance of the rooms to provide a pleasant and comfortable experience for guests
• Ensure that all rooms are clean and meet the quality standards set by hotel management
• Ordering of all necessary provisions and equipment required for the cleaning and upkeep of the hotel rooms
• Assist with various other administrative tasks of the department including interface with the front desk and food and beverage departments to ensure the best guest stay at the hotel

Bogota, D.C., Capital District, Colombia

• Assist the client identify and fulfill their technology requirements
• Work with technical specialist on the design and architecture of the solutions required
• Work with key vendors and resellers to procure hardware or services as required
• Provide quotes and detailed job specifications
• Create detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal

Bogota, D.C., Capital District, Colombia

• Execute and manage the commercial activities designed by the Marketing and Commercial Management for the sale of various learning programs in the management of Microsoft and SAP technologies
• Create detailed business plans designed to attain predetermined goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Meeting of sales targets – consistently 100% or > achievement
• Unearth new sales opportunities through networking and turn them into long-term partnerships
• Present services to prospective clients

Bogota, D.C., Capital District, Colombia

• Evaluation and overall support to the management of advisors and insurance agencies of the Suramericana insurance company
• Development of strategies and commercial campaigns
• Successful increase in the sales of insurance policies by 90%
• Ensure high levels of compliance and assurance in the portfolio – achieved 100% portfolio recovery indicator
• Successful expansion in the number of new consultants by 60%
• Successful increase in the quote indicator by 100%

Bogota, D.C., Capital District, Colombia

• Planning and search of the necessary resources required for the proper delivery of training plans (e.g. instructors, classrooms, materials, equipment, perishables, etc.)
• Provide support to instructors during formulation of training material and content delivery
• Offer student support and coordination
• Liaise with venue management and organise catering
• Ensure and achieved 100% implementation of the ISO 9001 quality management system across all academic and logistics processes
• Reduction of 90% in student complaints and claims

Bogota, D.C., Capital District, Colombia

• Sale of products and services of the ETB company to consumers and business alike
• Provision of advice as to the choice of products and services
• Ensure compliance of sale of products and services as per catalogues was at least 80%
• Appropriate handling of customer complaints and claims

Ibagué, Tolima Department, Colombia

• Inspection and formal evaluation/appraisal of property
• Research and work with appraisers to determine valuations
• Submission to court of reports on the commercial value of properties and associated services for litigated matters
• Acceptance of appraisal reports by the court (at 100% level)

Ibagué, Tolima Department, Colombia

• Collect relevant data from customers who are looking to undertake lines of credit, mortgages, or other forms of credit
• Verification of credit information against bank guidelines and processes
• Ensure lending offered based on accepted risk and compliance guidelines
• Evaluation of client creditworthiness and risks
• Prepare necessary financial reports and analysis to management for authorization of loans
• Communication with customers and their respective references

Ibagué, Tolima Department, Colombia

• Perform accurate legal research and analysis
• Interpret laws, rulings, and regulations in legal documents
• Compile, proofread and revise drafts of legal documents and reports
• Daily record keeping with electronic and hard copy filing of documents
• Obtain relevant information from other organizations or agencies
• Create and organize information and generate reference tools for easy use by the office

Ibagué, Tolima Department, Colombia

• Promotion of pensioner and retirement products
• Update customer information using the bank systems
• Development of special forms for insurance payment control
• Assist senior bank customers with bank product and service information, filling of forms and fulfillment of requirements
• Escalate matters to management as required
• Ensure high levels of customer satisfaction as per bank KPIs

Ibagué, Tolima Department, Colombia

• Provide customer support for the provision of telephony products and services
• Successful completion of customer contracts and documentation
• Processing of client payments including refunds
• Resolution or escalation of customer complaints or disputes

Middle School Diploma, Business Administration And Management, General, Diploma Of Leadership And Management

Certificate Iv In Yoga Teaching, Yoga Teacher Training/Yoga Therapy

Certificate Iv In Massage Therapy, Massage Therapy/Therapeutic Massage, Certificate Iv In Massage Therapy

Intermediate Level English, English Language And Literature/Letters

Bachelor'S Degree In Financial Administration, Business/Commerce, General, Distinction Average