Monica Childs Email & Phone Number

Minneapolis, Mn, Us

Eden Prairie , Mn, Us

Eden Prairie , Mn, Us

Was assigned as the PM to the MyOptum patient portal platform for the Mobile Application team. I help to ensure the UX team stays focused and on track for all current and upcoming Feature releases.

Minnetonka, Mn, Us

Work with client on-boarding to define digital projects and deliverables and develop comprehensive estimates and SOWs, timelines and budgets. A few of my duties included:-Road map, implement and manage digital project plans from the onset of the web build project through execution and launch in a Waterfall and Agile environment -Work with cross-functional teams such as Strategy, Design, Content, and Development to ensure the SOW and scope are understood by all teams involved-Successfully launched a brand new ecommerce website for a well-known regional home water softener company within budget on the Magento 2 platform, while keeping scope creep to a minimum-Acted as “Scrum Master” during Daily Scrums when needed-Successfully on-boarded, built, and launched several new WordPress websites for clients under a short timeline within scope and budget: Six weeks or less

Mclean, Virginia, Us

Executed client on-boarding and managing e-commerce implementation for small-medium size clients on the Magento platform. Manage multiple Magento accounts and clients ranging from migrations and new builds to on-going maintenanceA few of my duties include:-Act as primary liaison between client and internal developer teams to achieve clients business goals-Managed development tasks and tickets requested by the client using JIRA and Confluence tools-Successfully launched 75% of migration and new build projects within timeline and budget-Work with leadership team to help draft and implement company policies and procedures to improve overall company success and client satisfaction

Minnetonka, Mn, Us

Managed e-commerce implementation and expansion for multi-million dollar clients. Acted as primary liaison between client and internal teams to achieve specific marketing and revenue growth.Some of my wins include:-Solved customer conflicts by identifying conflicted backend XML discrepancies resulting in a decrease of 75% in shopper issues and ended with a much positive user experience-Increased client satisfaction by addressing end user concerns within 24 hours and decreasing refunds by 10% -Involvement in the initial consultation between new clients and our internal project development teams to ensure seamless project handoffsDigital River is the global leader is ecommerce solutions. We specialize in site and cart hosting for most of the worlds largest and well known businesses. Our clients include: Microsoft, Logitech, Adobe, Autodesk, SAP, Nuance, Trend Micro, Ubisoft, THQ, Activision, Western Digital, Samsung Nokia, Autodesk, HP, Canon, Seagate and thousands of others.

Ba, Anthropology, Sociology

Certificate, Web Design