Select Client Projects & Technical Assistance Work:•WA State Department of Commerce | Grants, Mentorship, and Online Learning Program Consultant, 2024•City of Seattle, Office of Economic Development | ABC Program Consultant, 2023-Present•Be Possible | Operations & Project Manager, 2020-Present •Cascadia Produce | HR Manager and Technical Assistance Team Lead | 2022-Present•Seattle Good Business Network | HR Consultant, 2023-Present•Senior Center of West Seattle | HR & Org. Dev. Consultant, Payroll Administrator, 2023-Present•Four Roots | HR & Technical Consultant, 2022-2023•Artisan Community Kitchen | Business Development & Food Business Consultant, 2021-Present•Rebellyous Foods | Temporary/Interim HR Manager & HR Systems Consultant, 2021•Repair Revolution | HR Consultant, 2020-2023•Urban Family | HR Consulting, 2020•Savory Kitchen Catering | Web Development, 2020•Drink Your Veggies | Web Development, 2020•A Bit of Taste | Web Development & I.T. Support, 2020 •Dreamclinic Inc. | Project Management & Systems Documentation, 2020•City Sweats LLC | HR & Payroll Systems Consulting, 2016•Coding Dojo Inc. | Organization Development & HR Consulting, 2014-2015•The Green Door | Business Startup Development, 2014Tools used every day:Gusto | Harvest | ClickUp | Asana | Loom | Google Workspace | Google Docs | Google Sheets | Slack | Notion | Quickbooks Online | Todoist | Fellow | Microsoft Office | Square | Weebly | Duda | Wix | Zoom | Canva | 1Password | Bill.com | and more....

• Project manager for numerous programs and initiatives within the company• Provided contract support for grant applications and government contracts• Provided contract reporting assistance and monitoring for compliance issues • Onboarded new employees and provided hiring support• Attended to government notices regarding employer accounts (WA Employment Security, Labor & Industries, IRS, etc.)• Processed payroll, managed, and administered benefits (medical, dental, vision, 401K, group life)Served as Technical Assistance Project Team Lead for the WeFeedWA grant with 8 sub-contractors providing technical assistance services to 60 farms and nonprofits.

Provided the consulting and technical experience to launch a new commissary kitchen business from scratch. Work included Financial Planning, Pro Formas, writing complete business plans, implementation of CRM, implement organizational tools, implement scheduling software, brand development, membership planning, facility consulting, and more. My client opened within 6 months of the beginning of planning and became profitable with day-to-day operations within 6 months.

• Created a quick-service food concept creating magic out of the world’s healthiest superfoods.• Develops operational plans and procedures for the company; creates training modules for all staff across all job functions on processes and procedures, resulting in a highly effective staff that is providing excellent customer service.• Analyzes financial data (via P&L including sales, COGS, and expenses), and Balance Sheets to determine goals and create action plans, re-allocates company resources.• Evaluates software and develops use-case scenarios for improving day-to-day operations that affect employees and enhance the customer experience, including implementation and adoption:• United disparate payroll systems, streamlined, and automated process for payroll management, resulting in expense-reduction, a decrease in the number of personnel hours dedicated to payroll management, and increased visibility into the labor cost.• Introduced several additional business lines to diversify revenue streams.• Identifies high-impact marketing projects that reach new customers, result in return business, and expand upon HeartBeet's visibility in the community.• In response to customer demand for food education, created in-store and external educational programs designed to generate awareness and technical skill in the preparation of healthy foods, such as the 8-Week Raw Food Hands on Culinary Program and the curriculum for 16 various topical classes, enrolling over 1,000 students in the past four years.• Writes policies, coaches employees, creates and follows business plans, and networks with other business leaders.

Accountable for all matters related to Molly’s Market and related companies as an employer, from recruiting to managing the employer-employee relationship to offboarding.Company Operations Process Improvement Projects, Recruitment, employee onboarding, performance management, employee corrections, and offboarding. Evaluate and determine software programs, assess processes for effectiveness/efficiency, establish compensation structures and competitive pay practices, evaluate benefit practices, negotiate with medical/dental insurance carriers, manage open enrollment, administer benefit programs, propose solutions to compensation issues & COLA, Research benefit enhancements and evaluate cost vs. reward, develop performance reviews and manage the review process, measure job satisfaction for employee engagement and retention, resolve workplace conflicts, ensuring compliance with all Federal & State employment rules/laws/acts related to employment such as EEOC, ADA, ACA, OSHA, FMLA, WA-FMLA, WA-L&I, ESD, Affordable Care Act, etc., evaluate and select payroll software solutions, writing company policies, training managers on employment practices, maintains all employee records, meets with owner to provide feedback.As Payroll Administrator: Ensures that employee are paid accurately and on a timely basis for work performed on behalf of Dan’s Herbs LLC, Five Star Trading Company LLC, HDK Branding & Apparel LLC, and Molly's Market LLC. Prompt managers for completion of timecard corrections and approval of timecards by the first day after the close of the pay period, uses timecard system, When I Work, to determine hours worked by employees, uses payroll system, Gusto, to process payroll twice monthly, processes contractor payments, enters pay changes, enters insurance changes, ensures special payments, such as garnishments and child support are made on time, and ensures all quarterly tax reporting is completed.

After the store's initial opening, moved into an HR Role where I was accountable for all matters related to Higher Leaf as an employer. Activities included:Recruiting (posting jobs on online, reviewing resumes, screening candidates, setting up in-person interviews, rejecting unqualified or undesirable candidates, attending job fairs).Onboarding new employees (sending out job offers, conducting reference checks, initiating drug screenings, initiating background checks, collecting paperwork, entering new employees into multiple systems: Greenbits, When I Work, BambooHR, and Gusto, inviting employees to Voxer chat groups, conducting new employee orientations, submitting new employee information to Payroll & Benefits Administrator)Employee corrections (creating or helping managers create employee correction notices, participating in employee correction meetings, documenting violations of company policy, ensuring management team is following proper documentation and correction procedures)Offboarding (removing or terminating employees within our technology systems: Greenbits, When I Work, BambooHR, Voxer, Gusto; conducting exit interviews)Maintaining employee records, both paper and electronicCompany policies (writing new company policies, editing (or removing) as necessary existing company policies, employee feedback, conducts employee happiness and feedback surveys, training)Government compliance (ensuring the company is compliant with all employment rules/laws/acts related to employment such as EEOC, ADA, ACA, OSHA, WA-L&I, ESD, and more; health Insurance Benefits: meet with new employees to review benefits available; at the conclusion of a new employee’s 60-day probationary period, submit enrollment or waiver forms to insurance companies); maintain ERISA compliance documentation; ensure we are compliant with any relevant regulations pertaining to the Affordable Care Act; maintain digital copy of health insurance enrollment or waiver forms.

First employee, initially contracted to create systems, company policies, and procedures for a new retail cannabis store. Conducted job design for initial staff, developed training program, and recruited store opening staff.After the shop opened, served as the Store Manager for the first few months to continue developing employees and further establishing processes. Created cash management system to accurately manage up to $500,000 in cash currency per month with under $50 in cash handling errors monthly.Selected and implemented numerous cloud-based business systems (HR system, scheduling system, payroll service, and communication systems).Worked with the business owner to develop team leaders and stabilize store operations, then moved into a strictly HR function with the company.

Hired on a temporary basis to assist with expanding the HR Department’s capabilities. I implemented a performance management system, and employee engagement system, a scheduling and attendance system, a task management system, HR systems, wrapped up and rolled out a Core Values project, and onboarded a full-tike HR Coordinator.

Co-created a multi-location shared commercial commissary kitchen business (with 35% net profit) where food producers such as food trucks, wholesalers, manufacturers, restaurant owners, and farmer’s market booth vendors can create their food products in a licensed facility. Responsible for design and implementation of many systems for smooth operation, including implementation of customer and prospect database systems (CRM), workstation scheduling systems, business contacts and agreements, communication systems, and more. Built website (seattlecommissary.com) and optimized site to be picked up by search engines as #1 ranked commissary kitchen in Seattle. Worked with co-founder to stabilize operations for long-term success, and successfully exited venture.

Contracted with the CEO to implement HR systems and company policies, developed new employee on-boarding processes; worked with a real estate agent on finding new locations for both student campus locations (one in Bellevue and one in California), and upon leasing, managed the re-location of both facilities,
increasing total facility size from 4,000 to 12,000 SQFT.

Recruited, trained, and supervised 100+ community volunteers to provide crisis intervention services to domestic violence victims; worked with the Program Manager to establish and implement program goals and objectives; developed prospective volunteer orientation curriculum, and collaborated with sworn and civilian police personnel to maintain program efficiency and effectiveness.

Supervised and provided support to program of 200+ volunteers providing phone-based crisis intervention services; identified and implemented strategies for increasing efficiency and effectiveness of the volunteer program; delivered presentations at community events to educate the public and recruit volunteers; maximized the department budget by improving redundant, inefficient, or obsolete processes.

Analyzed the efficiency and effectiveness of publication of the FBI Law Enforcement Bulletin (LEB); interviewed LEB staff to document the publication process; conducted literature reviews; created process maps, process flowcharts, and relationship maps; and proposed solutions for process improvement.