Monica Cox Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

Aurora, Co

Greater Denver Area

• Managed a group of eight employees in supporting Property Management software used by Apartment Communities across the Nation• Improved the Service Level Agreement (SLA) from 78% to 96% annually• Increased Department revenue by $800,000 annually by implementing additional tools to be supported by the team• Successfully bridged relationships with outside vendors as well as internal customers to improve Customer Satisfaction rating from 67% to 98% annually

• Acted as a liaison between clients and Contact Center Operations Team to achieve desired business results based on feedback received.• Successfully managed a team of four by improving relationships between the corporate office and the field which consisted of approximately 4,000 employees.

• Oversaw the development of weekly ad requests for national advertising print projects. Met with Buyers and Executive Team throughout the process to ensure art, pricing and layout were accurate prior to print• Ensured schedules were upheld and deadlines were met through all phases of production• Consistently met or exceeded weekly and monthly goals

•Provided administrative support to a 90-person office •Written and verbal correspondence with the corporate and branch offices •Direct supervisor to the branch receptionist •Created and maintained various reports in regards to branch expenses•Planned meetings and events for the office. Including an annual summer retreat for employees and their families, holiday party and annual baseball outings