PMP and 3x Salesforce Certified professional with proven excellence in program and project management, from initial concept to completion in enterprise agile environments with an eye on maintaining best practices. I combine my strong background in process improvement and client experience, to effectively manage risk during projects and leverage my broad communication and collaboration experience in cross function teams to deliver the desired results. • Performance-driven professional with substantial experience in determining project specifications, product management, defining scope, deliverables, assessing risks, implementation, QA, UAT and tracking progress in line with company quality assurance procedures, schedule, and budget.• Skilled at ensuring cost-effective utilization of project resources and customer-focused delivery of services by evaluating business processes, anticipating requirements, uncovering areas of improvement, and implementing actionable solutions. Introduced new features and improvements to client portals to improve client satisfaction by a margin of 15% with enrollment increase of 30%. • Experienced in training, motivating, and collaborating with technical teams to ensure the attainment of collective targets. Excels at employing effective communication and relationship-building skills to unite teams around common goals and drive consensus among key stakeholders at all levels.Competencies : Project Management | Project Delivery | Risk Assessment | Business Cases | Stakeholder Engagement | Program Design | Strategic Planning and Execution | Resource Management | Analytics | Technical Troubleshooting | Project Implementation | Business Administration | Agile Methodologies | Business Development | Data Analysis | Business Analysis | Service Delivery | Product Release| Customer Support| Product Operations | Management Experience | Process Improvement Experience | | Software Development Life | Resource Allocation | Reporting | Strategic Account Management | Mentoring and Leadership Experience | Presentation | Change Management Salesforce CRM | Jira | Clarity | Zephyr | MS Office Suite | PowerPoint| MS Word | Outlook | MS Project
