Monica Paredes Email & Phone Number

Supports the specialty GPO sales and operations teams by working with sales leadership to identify growth opportunities in each business segment. Drives revenue initiatives and strives to improve operational excellence and communication across Specialty Physician Services and the Specialty GPOs. Leverages knowledge of Salesforce and SDLC processes to improve sales, market share and customer satisfaction. Compiles and presents executive summaries of key projects to leadership and promotes communication and collaboration across all relevant business units.• Led cross functional initiatives with care taken to understand the interrelationships between stakeholders (i.e., payers, providers, suppliers, distributors, and patients) within the healthcare distribution industry.• Selected as a Core Change Champion within the Cencora org to support new company wide initiatives, demonstrating a willingness to work collaboratively and strong critical thinking.• Improved key process areas within the GPO Sales lifecycle that streamlined manufacturer campaigns, with key outcome of increased client satisfaction and continued contracting.

Woonsocket, Ri, Us

Key responsibilities included project management, business plan development, stakeholder management, KPI measurements, quarterly presentations, and executive communication. Actively worked with operations and cross functional teams to optimize process improvements and develop key partnership relationships to engender trust and confidence. Responsible for prioritizing feature requests for continuous improvement, anticipating roadblocks that may impact change management process and maintained project files, artifacts and documentation. Executed user research, conducted risk assessments and developed mitigation plans. ● Managed the development of process improvement initiatives aimed at improving flagship account metrics.● Worked within agile environment with cross functional teams to collaborate on project implementation.● Introduced new features and improvements to client portals to improve client satisfaction by a margin of 15% with an enrollment increase of 30%.

Conshohocken, Pa, Us

Analyzed business strategy, identified opportunities for improvements, and communicated requirements via a structured process to the DevOps team while facilitating testing and change management process. Part of core team responsible for ticket management to operate at established SLA standards.● Acted as a liaison between the business community and IT organization to implement customer-focused plans that enhances customer satisfaction and met business requirement SLA’s with a marked improvement of 15% completion time. ● Gathered data and requirements through meetings with key stakeholders, providing actionable suggestions and roadmaps for needed projects. Created and published release notes.

Carrollton, Texas, Us

Designed, established, and maintained Salesforce standard and custom objects. Structured user roles, workflow rules, profiles, record types, groups, sharing rules, and page layout customization to facilitate vital business functions. Served as the single point of contact with IT, marketing, compliance, and other departments, ensuring timely completion of assigned projects. Delivered external user client demonstrations as needed and during QBRs to specialty physician clinics and PBM clients.● Designed training materials in line with business requirements, internal user documentation, and onboarding documents. Spearheaded new marketing materials initiative for client portals resulting in 35% increase in new portal client users and 18% increase in portal engagement. ● Translated business needs into technical terms by collating business requirements and assessing implications of projects to articulate goals and scope.

Carrollton, Texas, Us

Certificate, Pharmacy Technician/Assistant

Education record