Monica Paredes Email and Phone Number
PMP and 3x Salesforce Certified professional with proven excellence in program and project management, from initial concept to completion in enterprise agile environments with an eye on maintaining best practices. I combine my strong background in process improvement and client experience, to effectively manage risk during projects and leverage my broad communication and collaboration experience in cross function teams to deliver the desired results. • Performance-driven professional with substantial experience in determining project specifications, product management, defining scope, deliverables, assessing risks, implementation, QA, UAT and tracking progress in line with company quality assurance procedures, schedule, and budget.• Skilled at ensuring cost-effective utilization of project resources and customer-focused delivery of services by evaluating business processes, anticipating requirements, uncovering areas of improvement, and implementing actionable solutions. Introduced new features and improvements to client portals to improve client satisfaction by a margin of 15% with enrollment increase of 30%. • Experienced in training, motivating, and collaborating with technical teams to ensure the attainment of collective targets. Excels at employing effective communication and relationship-building skills to unite teams around common goals and drive consensus among key stakeholders at all levels.Competencies : Project Management | Project Delivery | Risk Assessment | Business Cases | Stakeholder Engagement | Program Design | Strategic Planning and Execution | Resource Management | Analytics | Technical Troubleshooting | Project Implementation | Business Administration | Agile Methodologies | Business Development | Data Analysis | Business Analysis | Service Delivery | Product Release| Customer Support| Product Operations | Management Experience | Process Improvement Experience | | Software Development Life | Resource Allocation | Reporting | Strategic Account Management | Mentoring and Leadership Experience | Presentation | Change Management Salesforce CRM | Jira | Clarity | Zephyr | MS Office Suite | PowerPoint| MS Word | Outlook | MS Project
Cencora
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Senior Director Of Sales Operations Strategy GpoCencora Jul 2023 - PresentSupports the specialty GPO sales and operations teams by working with sales leadership to identify growth opportunities in each business segment. Drives revenue initiatives and strives to improve operational excellence and communication across Specialty Physician Services and the Specialty GPOs. Leverages knowledge of Salesforce and SDLC processes to improve sales, market share and customer satisfaction. Compiles and presents executive summaries of key projects to leadership and promotes communication and collaboration across all relevant business units.• Led cross functional initiatives with care taken to understand the interrelationships between stakeholders (i.e., payers, providers, suppliers, distributors, and patients) within the healthcare distribution industry.• Selected as a Core Change Champion within the Cencora org to support new company wide initiatives, demonstrating a willingness to work collaboratively and strong critical thinking.• Improved key process areas within the GPO Sales lifecycle that streamlined manufacturer campaigns, with key outcome of increased client satisfaction and continued contracting.
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Program And Project Manager - Client Experience And Digital StrategyCvs Health Oct 2020 - Nov 2022Woonsocket, Ri, UsKey responsibilities included project management, business plan development, stakeholder management, KPI measurements, quarterly presentations, and executive communication. Actively worked with operations and cross functional teams to optimize process improvements and develop key partnership relationships to engender trust and confidence. Responsible for prioritizing feature requests for continuous improvement, anticipating roadblocks that may impact change management process and maintained project files, artifacts and documentation. Executed user research, conducted risk assessments and developed mitigation plans. ● Managed the development of process improvement initiatives aimed at improving flagship account metrics.● Worked within agile environment with cross functional teams to collaborate on project implementation.● Introduced new features and improvements to client portals to improve client satisfaction by a margin of 15% with an enrollment increase of 30%. -
Business Solutions Analyst IiAmerisourcebergen Apr 2020 - Oct 2020Conshohocken, Pa, UsAnalyzed business strategy, identified opportunities for improvements, and communicated requirements via a structured process to the DevOps team while facilitating testing and change management process. Part of core team responsible for ticket management to operate at established SLA standards.● Acted as a liaison between the business community and IT organization to implement customer-focused plans that enhances customer satisfaction and met business requirement SLA’s with a marked improvement of 15% completion time. ● Gathered data and requirements through meetings with key stakeholders, providing actionable suggestions and roadmaps for needed projects. Created and published release notes. -
Client Portal Operations SpecialistUs Bioservices Sep 2017 - May 2020Carrollton, Texas, UsDesigned, established, and maintained Salesforce standard and custom objects. Structured user roles, workflow rules, profiles, record types, groups, sharing rules, and page layout customization to facilitate vital business functions. Served as the single point of contact with IT, marketing, compliance, and other departments, ensuring timely completion of assigned projects. Delivered external user client demonstrations as needed and during QBRs to specialty physician clinics and PBM clients.● Designed training materials in line with business requirements, internal user documentation, and onboarding documents. Spearheaded new marketing materials initiative for client portals resulting in 35% increase in new portal client users and 18% increase in portal engagement. ● Translated business needs into technical terms by collating business requirements and assessing implications of projects to articulate goals and scope. -
Data Entry CphtUs Bioservices Aug 2015 - Sep 2018Carrollton, Texas, Us
Monica Paredes Education Details
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California State University - East BayPharmacy Technician/Assistant -
Independence High School
Frequently Asked Questions about Monica Paredes
What company does Monica Paredes work for?
Monica Paredes works for Cencora
What is Monica Paredes's role at the current company?
Monica Paredes's current role is Sr Director Sales Operations | Salesforce Optimization | PMP Project Management | Client Experience | Operational Excellence| Process Improvement | GPO | Specialty Healthcare and Pharmaceuticals.
What schools did Monica Paredes attend?
Monica Paredes attended California State University - East Bay, Independence High School.
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