Monica Daly Email & Phone Number

Erlanger, Kentucky, United States

• Administered the Salesforce Non-Profit Success Pack (NPSP) for approximately 50 users across the organization. Leveraged life experience in Customer Service, as well as Security/Access industry standards to enhance employees’ day-to-day processes and track donation/purchase history for more than 60,000 customers.• Supported the execution of 98% Success Order Processing Rate by analyzing and co-developing solutions for errors in Dell Boomi (Integration Platform as a Service (iPaaS)) Processes related to Donation and Order Management, ensuring quality customer experiences for approximately 500 orders per day.• Identified issues / configured solutions for discrepancies between 8 different software platforms involved in business software Enterprise Resource Planning (ERP), facilitating soft FY Financial Closing.• Collaborated with 3 Salesforce Commerce Cloud Developers, 3 Developers/Project Managers, and 2 Data Specialists to share knowledge and implement new Salesforce features within the Software Development Lifecycle (SDLC).• Founded Music Ministry / provided singing leadership, as well as piano accompaniment for weekly Catholic masses. Identified unique talents across staff, fostered a spirit of engagement by encouraging/empowering singers, guitarists, as well as other pianists.

Washington D.C. Metro Area

• Achieved 20% increase in workplace efficiency by configuring Salesforce CRM (PatronManager) automations and project management solutions.• Led annual $100,000 season ticket subscription campaign, increased revenue by 10% from previous FY. Solicited subscription renewals, identified 50 new subscribers through data analysis, enhancing Public Ticketing Site User Interface / Experience (UI/UX).• Converted education materials to virtual content during the COVID-19 pandemic using Adobe Creative Suite. Enhanced web/video Student & Teacher materials for Bach to School with awareness of popular culture trends and young audiences’ diverse learning styles, as well as adherence to style guide and web accessibility best-practices. • Managed Front-of-House for 24 performances per season by administering box office/merchandise sales equipment, overseeing team of three staff and 30 volunteers. Commanded Volunteer Recruitment campaign to identify and engage 20 new Box Office volunteers for the FY20 season, conducted volunteer training session, organized 2 appreciation events per season.• Collaborated with Director of External Affairs to devise and apply annual marketing strategy to target audiences through copy writing/editing, organic/paid social media content dissemination, bi-monthly email blasts, publishing 4 different press releases per season, updating 30 industry-specific online calendars, creating/distributing 20,000 collateral pieces, identifying/contracting B2B partnerships, purchasing print ads, and in-kind cross-promotion with other relevant organizations in the area.• Designed, developed and updated website pages. Increased donation revenue by 1.5% by enhancing online donation form. Increased Patron Ticket donation revenue by approximately $200 per month by implementing new ticket website.• Prepared concert programs using InDesign, Illustrator, Photoshop for 24 programs per season. Negotiated pricing and contracts with printers for marketing collateral.

• Conducted 20+ voice and piano lessons weekly. Invoiced customers monthly, tracked expenses and revenue using QuickBooks. • Acquired relevant business licensing/insurance, purchased sheet music and method books, engaged interest by identifying/curating unique, individualized musical selections for each student.

Poolesville, Md

• Researched/scheduled music for weekly worship services, directed choir of 15 members at weekly rehearsals and Sunday services while accompanying on piano/organ. Ordered sheet music and materials, scheduled annual piano/ organ repairs and tunings. Developed and maintained database of church sheet music (approximately 500 records). • Initiated and conducted community-wide performances involving 20+ members of church. Collaborated with other congregations for performances.

Gaithersburg, Maryland

Gaithersburg, Md

Support for the needs of Arts On The Green/Arts Barn including reception, ticket sales, marketing, rentals, City shops sales, administrative, and assisting with AOTG programs.

Bachelor Of Science (B.S.), Digital Media And Web Technology

Bachelor of Science in Digital Media and Web Technology

Bachelor Of Music, Vocal Performance

Activities and Societies: Opera, University Chorus, Women's Choir, Town and Gown Choir

Education record