Monica Dancel Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

Velocity Global is an industry leader and pioneer in the distributed work/EoR space, helping companies expand globally in 185+ countries through technology and localized expertise. As a Growth CSM, I partner with clients to drive continuous value and help them achieve their HR and business goals.

Utrecht, Netherlands

ValueBlue is a market leader in accelerating agile business transformation for CIOs and Enterprise Architects worldwide through its SaaS platform BlueDolphin. I am responsible for the post-sales journey for Enterprise customers in EMEA and APAC, from onboarding to delivering on data-driven outcomes as well as creation and execution of the company's first.

Amsterdam, North Holland, Netherlands

Instructure, makers of Canvas LMS, is a leading education technology company. As a key Instructure product, Impact helps schools improve technology adoption and support for students and teachers. I was responsible for driving value, upsells and renewals for Higher Education Enterprise and Priority customers in NORAM, UKI, EMEA and APAC.

Amsterdam, North Holland, Netherlands

I was responsible for renewals and upsells for the majority of priority Higher Education accounts and helped lead CS and Support teams. I drove customer advocacy through creation of a customer community, supported rapid expansion of the client base during the pandemic and maximized adoption through strategic relationship building up to C-level leadership.

Amsterdam, North Holland, Netherlands

As the first CSM on the team, I was responsible for strategic customer accounts, including upsell and renewals, for Higher Ed institutions using Canvas, Blackboard and Brightspace LMS. I helped develop self-service resources to effectively scale growth such as the academy, as well as wrote the weekly company newsletter and customers user stories.

Amsterdam, North Holland, Netherlands

I was responsible for first-line technical support and creating user documentation for entire customer base at EesySoft, a B2B EdTech SaaS start up (purchased by Instructure in 2021).

Newnan, Georgia

The Heritage School is an independent, college-preparatory day school serving the south side of Atlanta. I was responsible for the complete admissions funnel and marketing strategy, resulting in the largest enrollment in the history of the school at the end of my tenure.

Fayetteville, Georgia

Atlanta, Georgia

Houston, Texas

Bachelor Of Arts, Sociology/Pre-Med

Master Of Public Health