Monica Dean Email and Phone Number

• Consultant to Enterprise Level Agile Transformation for Infor Organization.• Project Lead for Business Unit moving to JIRA Cloud.• Executive Point of Contact and Coordinator for NIS2 Compliance (Network andInformation Systems Directive, an EU Cybersecurity Improvement Initiative)• Improved Team efficiency and predictability by 50% within 6 months of agile adoption.• Increased Team velocity by 90% from 2022 to 2023 and saw a 3-fold decrease in time toclose stories in the same period (45 -> 15-day average).• Increased workflow and rate of delivery of new product tools within the Talent ScienceSuite which contributed to a sales jump from $1 mil in 2022 to $6 mil in 2023.• Collaborate closely with AI/ML Engineers and Data Scientists leveraging psychometrictesting and data driven methodologies to enhance the Talent Science suite of tools withina SaaS environment using predictive models and coaching features personalized to theclient which optimized decision making processes and user engagement.• Collaborate and direct Product Owner and business leadership on Staffing/capacityplanning and roadmaps.• Mentor to 6 junior project managers, scrum masters, and business analysts.• Consistently deliver on reporting metrics monthly, quarterly, and yearly with simple tounderstand narratives and visually appealing presentation methods. Possess a minorbackground in graphic design and an understanding of design principles.• Assist in yearly budget process based on resources across the business unit by pullingdata from our reporting gathered throughout the year.• Champion continuous improvement by analyzing metrics and fostering a culture oflearning and adaptation emphasizing psychological safety and human-centered design.• Passionate team builder and conflict resolution practitioner.• Identify and mitigate risks, bottlenecks, and dependencies to optimize project delivery.

Design System Development Team- Work with team and product owner in development of roadmaps, managing product and development backlogs, and user story creation. - Facilitate SCRUM ceremonies/events including backlog grooming and refinement, retrospectives, sprint planning, and daily stand-ups.- Identify risks and issues to escalate or document as appropriate and assist the team in removing blockers/impediments to their work or the overall delivery of the minimum viable product for that sprint. Communicate and track team velocity and identify resource needs. - Continuously improve upon existing processes and coaching teams on agile principles. - Ran pilot with product owner for LucidSpark and LucidChart whiteboard tool which is now being adopted firmwide.

Corporate Tech Identity & Access Management/Cybersecurity-Managed adoption of strategic and tactical IAM tools firmwide including federated access, SSO, and kerberos for privileged access accounts. - Created a playbook and trained a dozen teams on how to review their access and application structure in order to determine the best possible outcome for their adoption strategy. - Point of contact for corporate technology in program governance.- Resulted in the highest adoption of strategic tools in the firm for the program.

- PM Lead to implement a new Customer Relationship Management System.- PM Lead to implement Resource Management Tool. Piloting options available to the PMO from MediGold's parent companies, Trinity Health Systems and Mount Carmel, who use Clarity for an RMT.- Assumed role of Senior PM on 3 projects. Two were closed on time and one was transitioned to a new colleague.- System Administrator – Achieve It Organizational Operating Plan- Weekly reporting including status, risks/issues, milestones, and project narrative.

- Manage and create project schedules spanning 3 months to 3 years for both digital and print products.- Point of Contact for supplier relationships and communications.- Work closely with suppliers, dept. directors, product managers, and program managers to create realistic action plans for delivery.- Lead production team meetings including concepting, status meetings, iterative reviews of deliverables, and retrospectives.- Developed and implemented reporting matrix using Smartsheet to show actual vs. projected completion of project milestones from all schedules in the K-12 Portfolio Management Office.- Frequently analyze schedules/run scenarios to identify process improvement and resolve/escalate any blockers when necessary.- Advocate for prioritization of any issues that could affect product delivery or customer experience.

- CRM: Used multiple CRM platforms including 2 proprietary databases and Several Ticketing Systems (Affinity Live, Freshdesk, and some smaller cloud based CRMs)- SEO: Audit / edit content for clients and recommended changes to increase search engine visibility and ranking. Claiming Local Listings and optimizing directory profiles. Completed 301 Redirects (Webmaster’s Tools) and Meta tags, titles, descriptions when necessary.- Social Media: Experience with a heavy emphasis on blog creation (Wordpress and in-website blogging), managed and created multiple company pages through Facebook, Twitter, Google+ and LinkedIn. Utilized Hootsuite for post scheduling and organization. When necessary, utilized promoted posts in Facebook and LinkedIn.- Functional Knowledge of HTML and CSS - Manage multiple websites using several CMS platforms (all proprietary).- Triage incoming requests and escalate to development team when required- Iteration planning for development team for incoming support tickets (JIRA, Agile Environment)- Launch websites using Advanced DNS knowledge across multiple DNS management platforms (Dynect, Godaddy, 1and1, Network Solutions, ENOM, etc.)- Handle Incoming Support Requests within 72 hours (Some within 24 hours)- Email Hosting and support - Interdepartmental Liaison – attended and facilitated multiple meetings per week with Development, Digital Marketing, Account Management, and Analytics Departments.- Prepare weekly and monthly reports regarding completion of requests for the purpose of growing my team.

Marketing Responsibilities:- Content/Copy – Monthly Newsletters, Maintain Company Blog (Wordpress), Press Releases, Social Media Postings- Advertising – Google Adwords , Bing Ads, Chamber of Commerce , Social Media Advertising (LinkedIn, Facebook)- Graphic Design – Business Cards, Brochures, mailers (All accomplished with Adobe Creative Suite Products)- Networking at local events and business functions – represented CNS to the public and to our customers- CRM- Lotus CRM and Ticketing system CRM (AutoTask, Leadsius), business directory listings management- SEO – Took static website and completely updated it and optimized every possible aspect for search engine visibility and crawling. - Metrics – Used Social Media Metrics, Competitor Metrics, Print and Online Media Metrics, and any other metrics I could get to create a comprehensive marketing plan that could be updated and used for years to come. Administrative/HR Management Responsibilities:- Bookkeeping and Accounting – A/R, A/P, Quoting and Project Estimates, Project Management, Interviewing, Training, Hiring, Vendor Management, Company Credit Management, Company Reports (P&L, Bank Reconciliation, etc.), Customer Tech Reports and technology planning, Service Proposals, Created and Implemented new Managed Service Model with CEO.- Business Condo Association Secretary/Treasurer. (Silver Springs Industrial Park Condo Assoc.)- Software – Quickbooks through 2014, MS Office through 2013, MS Windows through 8.1, Adobe Creative Suite (Mostly graphic design tools, beginner in video editing and post production work), and many more.IT Help Desk/Web Design and Development:- Helped customers when I could to triage IT issues and maintain the engineer’s schedules. - Main point of contact for Web Design and updates to website working with a subcontracted web developer to implement changes.

As a meteorology and oceanography observer in the military - Led a team of 6 to success in qualifications and training comprehension- I was the main point of contact to shift supervisor - Exploratory research in conjunction with our division's Lieutenant Commander to optimize communication capabilities for the entire battle group- Headed successful implementation and completion of emergency drills- Delegated maintenance duties to maintain integrity of our space on the ship.

Clerical duties: Payroll, Accounts payable, filing, using Microsoft etc... A family owned business with 50 employees that transported large pieces of machinery across the country; demolition; metal fabrication; diesel mechanics; basically anything but construction, we only did that to expand our warehouses.

Computer Equipment and accessories sales (commission based) and Cashier