Monica Destefano Email & Phone Number

Shrewsbury, Massachusetts, United States

New England Area

Business technology can be complicated. Once you think you've figured it out, it changes. Business need to focus on the bottom line, their productivity and efficiency, now more than ever.As an expert business technology consultant, I help my clients to: * Manage their business and not their technology * Understand where they stand (what they have and what they don't and what they should) * Make smart & effective business technology decision * Leverage technology * Create a stable, sound & secure technology environment * Establish peak technology performance with predictable costs.I am committed to taking technology challenges off my clients' priority list and helping them get back to what they do best...build their own business.

Assisting clients with: * Demystify technology * Understanding the cost of business, as it pertains to technology decisions * Making smart technology buying decisions * Maximizing technology to increase staff productivity * Managing technology projects and assisting in the onboarding of new clients * Building new business relationships

Sarasota, Florida

IPG's system is fully integrated into a number of custom databases. It was imperative to the success of both internal and external stakeholders to really maximize and leverage the tool. Revenue & profit was on the line. I helped to ensure this process was smooth, seamless and created an environment that was user-friendly and contained the company's IT costs. Working with partners, vendors, operations, IT, sales and marketing, I slowly but surely executed a self-designed process to streamlined process to deliver predictable and effective results.Skills: Brainstorming | Motivating teams | Design & Strategy | Accomplishing Key Milestones | Enterprise Management | Increasing Revenue through Technology | Microsoft Dynamics "Brown Belt" Systems Analyst | Architecting Cloud Systems and Facilitating Deployment | Educating Sales Teams on Utilization, Best Practices & Security | Decreasing IT & Cloud Costs | Building & Coding Custom SQLReporting & .NET Plugins to Deliver Actionable Results

As a small startup, still in the growth phase, Skyword offered an innovative and remarkably effective marketing & content delivery platform. My role was to provide guidance and education to the sales team, driving their performance, results, profit and marketing efforts. This consisted of: * Designing and delivering engaging sales and marketing content for both internal and external sales teams * Increasing revenue and profit margin through effective education and content * Working with management to build a sales process, effective storytelling and truly share the value of the Skyword platform with our internal teams and clients * Designing a new revenue stream by reselling my services to our partnersSkills: Brainstorming | Motivating teams | Design & Strategy | Accomplishing Key Milestones | Partner & Vendor Relationship Management | Increasing Revenue through Technology | Executive Leadership | Architecting an Effective Sales Process and Facilitating Deployment | Designing Key Marketing Programs & Supporting Collaterals | Creative & Innovative Selling

Cambridge, Ma

Forrester Research is one of the leading suppliers of though-leadership and As a small startup, still in the growth phase, Skyword offered an innovative and remarkably effective marketing & content delivery platform. My role was to provide guidance and education to the sales team, driving their performance, results, profit and marketing efforts. This consisted of: * Designing and delivering engaging sales and marketing process and curriculum, leading to measurable increases in revenue and profitability * Coordination with key stakeholders to build value, gain momentum and increase the technology footprint for sustainable results * Working with the executive leadership team to streamline and minimize the onboarding period of international and national sales hire * Create an internationally sound program that resonated with sales teams, executive leadership and customers * Leverage technology to maximum efficiency for sustainable and predictable resultsSkills: Brainstorming | Motivating teams | Design & Strategy | Accomplishing Key Milestones | Partner & Vendor Relationship Management | Increasing Revenue through Technology | Executive Leadership | Architecting Effective Curriculum | Thought Leadership

New England

• Educating and coaching all new account executives in the New England region to achieve revenue goals• Provide strategic technical and strategic support to senior management team, related to sales training, productivity and job skills, including deployment of Salesforce.com• Develop tactics and coaching plans to insure sales productivity, strategic product placements, marketing initiatives and company objectives• Marketing and Sales Regional Salesforce.com liaison, including complete deployment and training • Managed and developed the technical applications specialists team, while performing SDM responsibilities• Coordinates all public relations customer events and projects, such as product shows, talent recruitment activities, and celebrity golf tournaments• Expert and regional systems administrator for Salesforce.com database.Selected Achievements:• Ricoh Triple Crown Winner, awarded for exceeding revenue, profit and placement targets for FY 07.• Highest overall average YTD revenue for sales professionals under 6 months of tenure in the country• Prepared and presents effective training curriculum that is now used as the company’s national standard• Completed nationwide training and instruction to Ricoh entire sales force during Salesforce.com implementation, educating over 750 employees• Special Recognition of Achievement, Ricoh Business Systems, FY’ 04, 1st and 2nd Half, superior commitment to quality education

New England

• Achieved 100% certification on all area strategic training initiatives• Received numerous “Ichiban Thank You” awards from both management and sales executives for outstanding customer service and support.• Integral and major contributor to the merger of the Ikon and Ricoh training departments, assisting senior level area management in transition.• Superior knowledge and integration of Salesforce.com platform data, field construction, import and field training. Asked to sponsor national training program and supervised training and transitional of entire leadership team.• Within four months time, became the lead instructor for the Fastrack “week 3” Bootcamp, leading instructors and coordinating all training and logistical needs.• Manage and produce Ricoh direct SDM metric for entire Eastern training division.• Provides timely and accurate information on product deployment, knowledge and support for all Ricoh office products and solutions for the area management and sales force.• Expert and regional systems administrator for Salesforce.com database.

New England

• In-house product demonstrations, trade shows and a complete and working knowledge of the entire Ricoh product line, including software and hardware.• Deployment of corporate marketing initiatives at the region level• Responsible for all regional on-site customer training for hardware product line, software and third party, integrated solutions.• Supervising all customer support representatives, including their training, appointments, advanced educational planning and day-to-day activities.• Integral team player in driving additional sales, aftermarket revenue, solution sales and internal training initiatives• Solidify new business relationships by providing additional product support

North Grafton, Ma

• Complete management of the entire Center for Conservation Medicine, staff and accounts• Grant author, maintenance and faculty support.• Liaison between Tufts and all other NGOs and the Center.

Bachelor Of Science (B.S.), Environmental Engineering Technology/Environmental Technology

Ctt+, Computer Systems Networking And Telecommunications

Cdia+, Senior Level Training Delivery/Design

Ms Dynamics Crm Certified Systems Engineer, Brown Belt

Ms Dynamics Crm Certified Purple Belt Systems Engineer, Systems Engineering

A+ Certification, Information Technology

Network+ Certification, Information Technology

Linux+ Certification, Information Technology

Microsoft Certified Systems Administrator Certification, Information Technology