Monica Dilawari Email & Phone Number

Toronto, Ontario, Canada

• Managing a high volume store with annual sales volume of approximately $3 million• Responsible for store’s operational requirements including employee scheduling, floor set, meeting daily sales volume target, etc.• Ensure availability of merchandise by maintaining inventories• Maintain the stability and reputation of the store by complying with the company’s standard procedures and guidelines• Responsible for managing a team of approximately 40 staff members and working towards their professional development through effective communication, coaching, counselling and addressing their concerns • Ensuring that each staff member’s individual goals are aligned with the company’s long-term vision• Understand customer requirements and work towards creating a very satisfying and wholesome customer experience• Take ownership of customers issues and follow problems through to resolution

o Manage assistant managers to achieve desired results. o Protect employees and customers by providing a safe and clean store environment.o Controlling shrinkage, wages, write-off, registers and store expenditure.o Adhere to the compliance of loss and prevention standards.o Leverage payrolls and hours.o Maintains the stability and reputation of the store by complying with legal requirements.o Understands how total store success is defined and measured.o Conduct inventories, participate in LOD programs and execute floor setso Understands the importance of a clientele and good customer service.o Maintain the store to reflect the company’s standards and expectations