Monica Dinar Hidayat Email & Phone Number

Jakarta, Indonesia

Managing customer sales order of Phenomenex products for territory Indonesia, Australia and New Zealand.

Indonesia

• Responsible to increase sales value by handling order management of Merck’s products supplier and end-user customer specialized for GHU (government, hospital, university) and Pharma segment
• Performing order management tasks including sales order creation, processing changes, order status updates (using SAP in daily basis) to meet customer and management’s expectations towards work performance with.
• Supporting sales team to conduct communication with customers through various channels; identify potential customer needs/opportunities, review the quote and follow up with the respective customer to increase the.
• Managing customer complains and issues promptly including investigation on the root cause to provide corrective action as needed
• Collaborating with across division (supply chain, regulatory, finance, warehouse, transporter) to ensure delivery processes meet the customer requirement.

Indonesia

• Support the International Trade team of Procter and Gamble (P&G) Indonesia in managing end to end import process. As a representative of Maersk, I take responsibilities to make the process run simply and effectively.
• Maintained communication proactively with government agencies and related parties to ensure regulations of import processes and to keep customers informed of any issues or changes
• Handled special type of import licences for Raw Material and Finish Good commodity which issued by National Agency of Drug and Food Control of Indonesia
• Coordinated with supplier related certificate of goods (Safety Data Sheet, Certificate Of Analysis, IFRA) and ensure the goods are permitted to distribute in Indonesia
• Coordinated with overseas shipper from Thailand, Singapore, China, USA, UK, France related shipping document necessary for custom clearance (Commercial Invoice, Bill of Lading, etc) and to fix if any issues in the.
• Coordinated with 4PL party and Freight Forwarder to fulfill many legal formalities for taking delivery of goods (Customs Power of Attorney, Delivery Order, Letter of Idemnify, Endorse BL)

Indonesia

• Handle operational processes and facilities within the Development Area of Lippo Cikarang those are integrated Residential, Commercial, and Industrial Township to maintained customer satisfaction and improve the sales:
• Educated customers on promotions to enhance sales
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Evaluated account and service histories to identify trends, using data to mitigate future issues
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Communicated with vendors regarding back order availability, future inventory and special orders

• Pre-launch Oakwoods Jababeka
• Boosted sales revenue by skillfully promoting diverse property product and service options
• Fielded customer questions regarding available units, sales, current prices and upcoming company changes
• Offered advice and assistance to customers, paying attention to special needs or wants