Monica Dinar Hidayat
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Monica Dinar Hidayat Email & Phone Number

Customer Experience Coordinator at Danaher Corporation
Location: West Java, Indonesia, Indonesia 5 work roles 1 school
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Current company
Role
Customer Experience Coordinator
Location
West Java, Indonesia, Indonesia
Company size

Who is Monica Dinar Hidayat? Overview

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Quick answer

Monica Dinar Hidayat is listed as Customer Experience Coordinator at Danaher Corporation, a company with 50910 employees, based in West Java, Indonesia, Indonesia. AeroLeads shows a matched LinkedIn profile for Monica Dinar Hidayat.

Monica Dinar Hidayat previously worked as Customer Excellence at Merck Group and SCM Customer Care Agent for P&G at A.P. Moller - Maersk. Monica Dinar Hidayat holds Bachelor Of Arts (B.A.), Communication from President University.

Company email context

Email format at Danaher Corporation

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Danaher Corporation

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Profile bio

About Monica Dinar Hidayat

Passionate to process excellence, and deliver company values through service.

Current workplace

Monica Dinar Hidayat's current company

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Danaher Corporation
Danaher Corporation
Customer Experience Coordinator
washington, district of columbia, united states
Website
Employees
50910
AeroLeads page
5 roles

Monica Dinar Hidayat work experience

A career timeline built from the work history available for this profile.

Customer Experience Coordinator

Current

Jakarta, Indonesia

Managing customer sales order of Phenomenex products for territory Indonesia, Australia and New Zealand.

Sep 2022 - Present

Customer Excellence

Indonesia

  • Responsible to increase sales value by handling order management of Merck’s products supplier and end-user customer specialized for GHU (government, hospital, university) and Pharma segment
  • Performing order management tasks including sales order creation, processing changes, order status updates (using SAP in daily basis) to meet customer and management’s expectations towards work performance with.
  • Supporting sales team to conduct communication with customers through various channels; identify potential customer needs/opportunities, review the quote and follow up with the respective customer to increase the.
  • Managing customer complains and issues promptly including investigation on the root cause to provide corrective action as needed
  • Collaborating with across division (supply chain, regulatory, finance, warehouse, transporter) to ensure delivery processes meet the customer requirement.
Dec 2020 - Sep 2022

Scm Customer Care Agent For P&G

Indonesia

  • Support the International Trade team of Procter and Gamble (P&G) Indonesia in managing end to end import process. As a representative of Maersk, I take responsibilities to make the process run simply and effectively.
  • Maintained communication proactively with government agencies and related parties to ensure regulations of import processes and to keep customers informed of any issues or changes
  • Handled special type of import licences for Raw Material and Finish Good commodity which issued by National Agency of Drug and Food Control of Indonesia
  • Coordinated with supplier related certificate of goods (Safety Data Sheet, Certificate Of Analysis, IFRA) and ensure the goods are permitted to distribute in Indonesia
  • Coordinated with overseas shipper from Thailand, Singapore, China, USA, UK, France related shipping document necessary for custom clearance (Commercial Invoice, Bill of Lading, etc) and to fix if any issues in the.
  • Coordinated with 4PL party and Freight Forwarder to fulfill many legal formalities for taking delivery of goods (Customs Power of Attorney, Delivery Order, Letter of Idemnify, Endorse BL)
Sep 2019 - Oct 2020

Customer Service Officer

Indonesia

  • Handle operational processes and facilities within the Development Area of Lippo Cikarang those are integrated Residential, Commercial, and Industrial Township to maintained customer satisfaction and improve the sales:
  • Educated customers on promotions to enhance sales
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Communicated with vendors regarding back order availability, future inventory and special orders
Feb 2018 - Jan 2019

Customer Service Intern

  • Pre-launch Oakwoods Jababeka
  • Boosted sales revenue by skillfully promoting diverse property product and service options
  • Fielded customer questions regarding available units, sales, current prices and upcoming company changes
  • Offered advice and assistance to customers, paying attention to special needs or wants
Nov 2017 - Jan 2018
Team & coworkers

Colleagues at Danaher Corporation

Other employees you can reach at danaher.com. View company contacts for 50910 employees →

1 education record

Monica Dinar Hidayat education

FAQ

Frequently asked questions about Monica Dinar Hidayat

Quick answers generated from the profile data available on this page.

What company does Monica Dinar Hidayat work for?

Monica Dinar Hidayat works for Danaher Corporation.

What is Monica Dinar Hidayat's role at Danaher Corporation?

Monica Dinar Hidayat is listed as Customer Experience Coordinator at Danaher Corporation.

Where is Monica Dinar Hidayat based?

Monica Dinar Hidayat is based in West Java, Indonesia, Indonesia while working with Danaher Corporation.

What companies has Monica Dinar Hidayat worked for?

Monica Dinar Hidayat has worked for Danaher Corporation, Merck Group, A.P. Moller - Maersk, Pt Lippo Cikarang Tbk, and Selaras Holding.

Who are Monica Dinar Hidayat's colleagues at Danaher Corporation?

Monica Dinar Hidayat's colleagues at Danaher Corporation include Abdol Aghabozorgi, Cj Schrotenboer, Mina Safarzadeh, Franky Fraga, and Tripathi Pooja.

How can I contact Monica Dinar Hidayat?

You can use AeroLeads to view verified contact signals for Monica Dinar Hidayat at Danaher Corporation, including work email, phone, and LinkedIn data when available.

What schools did Monica Dinar Hidayat attend?

Monica Dinar Hidayat holds Bachelor Of Arts (B.A.), Communication from President University.

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