Monica Domenicali Email & Phone Number

Copenhagen, DK

Copenhagen Towers

• Responsible for process optimization and development of the business process for the collection of personal income tax.
• Project leader for the phasing of current billing system.
• Process optimization and business development with a focus on payment rates, efficiency, and legitimacy.- Optimization and development of communication to citizens.- Optimization and development of communication.
• Handling audit requirements - Testing and implementation of separation of duties - Establishment of user access manuals - Maintenance of business process documentation

Hedehusene

• Responsible for process optimization in relation to strategic initiatives with reference to IT Executive Management group
• Drive and facilitate process optimization initiatives including implementation with focus on organizational change management LEAN and ADKAR.- Optimize the Change Management process. Result: One global process and.
• Development and support of the IT Governance Framework based on ITIL and COBIT
• Advise and support service owners and process owners on Best Practice, process maturity and process efficiency (ITIL, LEAN/Six Sigma)
• Ensure continual improvement by driving and follow-up on the execution of process roadmaps
• Advice and support on operational, tactical, and strategic KPIs

Ejby Industrivej 1, 2600 Glostrup

• Responsible for compliance with contractual requirements through value-adding processes with reference to CTO
• Advice and support on operational IT Processes in relation to ITIL, ISO 27001 and internal/external audit
• Reporting and penalty calculation
• Project management and follow-up on internal projects - ISO 27001 certification
• Process optimization: Change Management, Incident & Problem Management and Patch Management

Copenhagen Area, Denmark

• Responsible for status reporting to European project office with reference to Nordic Program Manager
• Measurements and reporting
• Analysis on error handling and progress
• Development of calculation model for calculating current and possible savings

Copenhagen Area, Denmark

• Responsible for areas within "business operations" with reference to the manager of Nordic Automation in the Nordic region
• Development of score card. Follow-up on progress
• Budget and cost management
• Planning and coordination of training

Copenhagen Area, Denmark

• Responsible for streamlining the dispatcher function with reference to the Operational Manager (A dispatcher assigns, prioritizes, and coordinates tasks for a team)
• Structuring and streamlining dispatcher function
• Allocation and coordination of operational tasks
• Operate and coordinate data collection for customer settlement purposes

Copenhagen Area, Denmark

• Responsible for analysis and follow-up of daily operations (Unix)
• Preparation, interpretation, and presentation of charts for daily operation
• Drive identification and elimination of root cause (Defect Prevention)

Copenhagen Area, Denmark

• Responsible for implementation of Lean with reference to project office and steering group
• Implementation of Lean
• Responsible for 2 project resources
• Planning and implementation of training in lean framework
• Preparing and planning project reviews

Copenhagen Area, Denmark

• Responsible for documentation and operational measurements
• Preparing work instructions
• Perform operational measurements and drive progress

Copenhagen Area, Denmark

• Change ManagerResponsible for assessing all change requests for IBM infrastructure with reference to First Line Manager
• Assessment, approval, and coordination of system change requests
• Preparation of new requirements and procedures in relation to the Change Management process
• Advice on Change Management process (ITIL)

Copenhagen Area, Denmark

• Responsible for the UNIX platform with reference to the Operational Manager
• System management at operating system level (AIX)
• Installation, configuration, and maintenance

Datamatiker

Matematisk Fysisk Linie