• Successfully support the revenue, employee development and inventory goals of the Wedding Suite department by performing leadership, financial reporting, and process improvement functions.• Strategically provide direction, leadership and performance management to a team of 8 stylists through effective coaching and training, resulting in exceeding sales goals quarter after quarter – exceeded 2019, Q1 sales goals by 20%.• Conduct daily, weekly, and monthly analysis of key performance indicators for the department, including actual sales, sales goals, credit report, and inventory report to perform comparisons to the budgeted plan and LY numbers.• Established excellent working relationships with designers to ensure accurate product knowledge and to provide feedback on fashion trends, coordinate trunk shows and to acquire new products and samples.• Led strategic merchandising decisions based on trends, financial projections, sales quotas, and inventory while overseeing the accuracy of sales contracts and the receipt and inspection of product shipments and store merchandise.• Facilitate monthly department meetings to analyze key performance indicators, events, promotions and employee recognitions.• Singlehandedly provide styling to an average of 60 brides per month, with a focus on providing expertise, feedback and to create an excellent shopping experience that increases store traffic, customer referrals and personal networking.

Effectively providing adept administrative and sales support to a top performing personal stylist generating over $2.5 million in sales per year by providing customer management support and appointment scheduling functions.• Developed and implemented an improved customer management database via MS Access and Excel to quickly retrieve key performance and sales data, including customer personal information and sales history that improved customer communication strategies and increased appointment numbers during peak seasons and events.• Oversaw the of tracking COG packages, ringing all merchandise in the POS system, responding to phone call and email inquiries via Outlook, and ensuring all unsold merchandise is returned back to stock.• Oversaw custom suit and shirt order processing and created unique and fashionable ensembles for personal clientele by designing made- to- measure men’s suits and dress shirts.

-Responsible for managing, delegating, and overseeing the department’s fourteen student workers as it relates to the office or supervisors’ needs. -Responsible for assisting with the facilitation of weekly counseling meetings as it relates to scheduling of student appointments with the counseling office, event coordinating and programming, management of peer counselors, and the management of administrative reporting and data organization. -Responsible for conducting and compiling statistical data and research as needed by the department and keeping all files organized.-Responsible for assisting with any administrative duties as assigned including routing calls, scheduling meetings, providing tabling information to students about counseling services.

• Successfully drove sales and increased the customer experience in various departments throughout the high-volume, luxury retail store, consistently selling an average of $30k to $32k per month.• Efficiently and accurately processed transactions, returns, and exchanges while maintaining a client-centric approach and created a personalized experience which led to increased customer loyalty, steady clientele and increased sales.• Effectively performed daily department maintenance tasks including re-merchandising, seasonal promotional displays, price markdowns, and merchandise transfers.• Analyzed seasonal fashion trends to remain up to date on emerging style and maintained solid product knowledge to advise clients on fashion choices to best enhance their appearance.

Improved store sales and sales associate productivity by training new associates on POS system, standard operating procedures, and effective selling techniques.• Oversaw the inventory management process, including recording the delivery of merchandise, comparing records with merchandise ordered, and reporting discrepancies to control costs and maintain correct inventory levels.• Improved customer satisfaction and contributed to customer retention by ensuring an excellent shopping experience for each customer by establishing a rapport and providing support.• Collaborated with management and other associates to strategize best ways to increase sales, customer retention and maintain high levels of customer service.

-Learning Macy’s systems and procedures to enhance selling efficiency and complete support duties.-Responsible for achieving personal sales goals and Star Reward goals.-Maintaining selling floor presentations.-Responsible for assisting customers with questions, concerns and closing out monetary transactions.

• Prepare sales or rental contracts• Assist in display of merchandise • Maintain sales records for inventory control • Conducted sales transactions through Internet-based electronic commerce