Monica Murphy Email and Phone Number
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⚕️ Healthcare Administration Leader in Physician Practice Management responsible for the implementation, management, oversight, and evaluation of practice operations strategy and labor productivity. 💻 Electronic Health Records (EHR) expertise supports analytic insights, visionary thinking, and strategic decision-making. 💰 Project management for Revenue Cycle, Payor Relations, Population Health along with the implementation and training of personnel for administrative policies for daily operations as well as regulatory compliance. 👥 Collaborative building relationships with internal and external stakeholders of all levels✅ CAREER HIGHLIGHTS• Labor Productivity data analysis, establishing staffing targets and creative presentation of information to stakeholders• Change Agent with expertise in driving key initiatives to achieve targeted business performance and prioritize improvement opportunities• Physician Practice Operational Performance Manager overseeing billing, coding, quality assurance, supervision of training and workflows for front desk and clinical staff for 20+ Physician Practices and 90+ Providers• Continuous Process Improvement standardized to enhance practices to deliver high quality, safe, and affordable patient care• Team Builder to maintain relationships to garner resources and support for Care Centers• Strategic and Tactical Visionary shaping clear and distinctive strategies with a team to identify and capitalize on new growth opportunities through detailed analysis - both financial and operational• Regulatory Compliance with federal, state, and local agencies as well as corporate compliance• Organizational Efficiency to maintain high quality patient care along with cost containment with proficiency in project management, vendor engagement, and team collaboration• People Performance training and professional development to stay in compliance with regulatory agencies as well as with healthcare information technology✅ CORE COMPETENCIES• Account Management• Collaborative• Communications• Compliance• Cost Reduction• Cross Functional Teams• Data Analysis• EHR• Healthcare IT• HIPAA• Labor Productivity• Leadership• Managed Care• Medical Billing• Medicare• Operations• Organizational Leadership• Physician Organizations • Practice Liaison• Practice Management• Process Improvement• Professional Development• Project Management• Revenue Cycle• Relationship Management• Strategic Planning• Systems Implementation• Team Building• Training✅ CONTACT INFO📱 610-715-1203📧 BGJMurphy@comcast.net
Penn Medicine, University Of Pennsylvania Health System
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Manager, Business Operations ConsultingPenn Medicine, University Of Pennsylvania Health SystemPhiladelphia, Pa, Us -
ConsultantMurphy Rehabilitation Center Apr 2024 - Present -
Consulting DirectorFutura Healthcare Apr 2022 - Mar 2024Horsham, Pennsylvania, United StatesAs the Consulting Director, I oversee the development, implementation, and maintenance of the Strategic Cost Management Program. OVERVIEW• Analyze data for labor productivity and establish staffing targets• Lead staff training • Perform workload measurement techniques • Develop staffing and service level data • Prepare and evaluate program productivity reportsIMPLEMENTATION OF THE STRATEGIC COST MANAGEMENT PROGRAM• Evaluate data and assist department managers in effectively controlling resources• Investigate and make required changes to enhance the program• Act as a trusted advisor to executive and physician leadership• Assist in development of appropriate staffing levels for budget preparationANALYSIS• Analyze management reporting data for trends• Present findings to executive leadership• Document and communicate observations to all levels of managementDEVELOP AND INSTALL PROGRAM IN SELECTED AREAS• Develop workflows and task listings in each area• Establish targets (goals) for each required task• Develop staffing guides for varying workload volumes -
Operational Performance ManagerAdvocare, Llc Oct 2021 - Apr 2022Marlton, Nj -
Practice Liaison | Physician Practices | Billing | Coding | Qa | Regulatory ComplianceAdvocare, Llc Mar 2019 - Oct 2021Marlton, Nj• Lead, direct, and provide guidance regarding corporate knowledge for the operational management of 20+ Physician Practices and 90+ Providers in Pennsylvania and New Jersey• Improve and oversee operations of Physician Practices (both Primary Care and Multi-Specialty) that include Operations, Revenue Cycle, Payor Relations, Credentialing, Billing, Accounts Receivable, Human Resources, Information Technology, Compliance, and Quality Assurance• Develop and present monthly Practice Operations agendas to all Advocare Care Centers (180)• Analyze Revenue Cycle data, including identifying claims issues, and resolve the issues to release claims• Improve and initiate RCM projects, including credentialing denials and Payors downcoding claims • Onboard Physician Practices via collaboration with the Implementations Team• Enhance Physician Practices to deliver high quality, safe, and affordable patient care while maintaining financial and operational growth goals to maximize reimbursements, collections, and cost containment through strategic planning• Ensure compliance with regulatory agencies, corporate compliance, system protocols, and office procedures• Standardize continuous process improvement and communicate any changes to policies and procedures with staff• Mediate any conflicts, differences, or misunderstandings among staff and act on recommendations for improved efficiencies• Build and maintain relationships to garner resources and support for Care Centers -
Business Owner | Practice AdministratorMurphy Rehabilitation Center Jan 1998 - Apr 2019Glen Mills, Pa• Established financial and operational systems necessary to achieve optimal growth including revenue cycle management• Managed a single-specialty practice with approximately $1M in annual charges with a 70%+ collection rate for inpatient services and a 50%+ collection rate for outpatient services• Enhanced operational effectiveness, emphasizing cost containment and high-quality patient care• Monitored the performance of the non-clinical staff and identified areas of improvement• Liaised with medical staff and oversaw day-to-day activities of the organization • Gathered and analyzed data to create financial reports and practice operations • Analyzed the services, facilities, equipment, and employees to maintain the smooth running of the organization• Ensured that the administrative staff performs services in accordance with the state and federal regulations -
Project Coordinator | Customer Services | Project Management | Cost Containment | SchedulingThompson Communities, Inc Jan 2018 - Mar 2019West Chester, Pa• Provided excellent customer service while setting reasonable expectations to ensure a quality finished product and satisfied customer, along with profit to the company• Coordinated with web design and marketing companies to ensure timely, cost-effective delivery of projects, while also prioritizing project tasks, managing timelines, maintaining project plans, and communicating the status to management• Scheduled subcontractors, job superintendents, Realtors, suppliers, and home buyers and liaised with vendors• Coordinated the details of customers’ selections in various stages of development -
Training Facilitator Human Resources Coordinator & Practice AdministratorPenn Medicine, University Of Pennsylvania Health System Jan 1996 - Jan 1998King Of Prussia, Pa• Designed and facilitated the Introduction to Personal Computer Applications program• Achieved “Excellent” rating from course evaluations• Developed operational training for the Central Billing Office, which incorporated the IDX management information system• Incorporated company’s policy and procedure documentation into the IDX management system -
Human Resources Coordinator | Talent Acquisition | Policies & Procedures | Training FacilitatorPenn Medicine, University Of Pennsylvania Health System 1994 - 1996King Of Prussia, PaHuman Resources Coordinator (1994 - 1995)Training Facilitator (1995 - 1996)• Recruited FPS employees with a 90% completion rate within 90 days• Developed and updated job descriptions and office policy and procedure manuals• Designed and facilitated the registration, scheduling, and cashiering training on the R&R system• Designed and facilitated scheduling training on the IDX system -
Practice Administrator | Supervisor | Financial Management | Ar | Ap | OperationsPenn Medicine, University Of Pennsylvania Health System 1992 - 1994West Chester, Pa• Supervised 25+ employees• Oversaw operations of the main office and three (3) satellite offices including financial management, accounts receivable, and accounts payable management -
Practice Management ConsultantKalogredis Law Associates 1992 - 1994Wayne, Pa
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Practice ManagerFriedman Orthopedic Associates 1990 - 1992Marlton, Nj
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Marketing Support RepresentativeProfessional Solutions Group 1989 - 1990Valley Forge, Pa
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Installation DirectorShared Medical Systems 1986 - 1989Malvern, Pa
Monica Murphy Skills
Monica Murphy Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Monica Murphy
What company does Monica Murphy work for?
Monica Murphy works for Penn Medicine, University Of Pennsylvania Health System
What is Monica Murphy's role at the current company?
Monica Murphy's current role is Manager, Business Operations Consulting.
What is Monica Murphy's email address?
Monica Murphy's email address is bg****@****ast.net
What schools did Monica Murphy attend?
Monica Murphy attended University Of Scranton.
What skills is Monica Murphy known for?
Monica Murphy has skills like Leadership, Microsoft Office, Communication, Teamwork, Organizational Leadership, Revenue Cycle Management, Practice Management, Operational Management, Project Management, Human Resources, Healthcare Information Technology, Medicare.
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Monica Murphy
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Monica Murphy
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