Monica Murphy Email & Phone Number

Philadelphia, Pa, Us

Horsham, Pennsylvania, United States

As the Consulting Director, I oversee the development, implementation, and maintenance of the Strategic Cost Management Program. OVERVIEW• Analyze data for labor productivity and establish staffing targets• Lead staff training • Perform workload measurement techniques • Develop staffing and service level data • Prepare and evaluate program productivity reportsIMPLEMENTATION OF THE STRATEGIC COST MANAGEMENT PROGRAM• Evaluate data and assist department managers in effectively controlling resources• Investigate and make required changes to enhance the program• Act as a trusted advisor to executive and physician leadership• Assist in development of appropriate staffing levels for budget preparationANALYSIS• Analyze management reporting data for trends• Present findings to executive leadership• Document and communicate observations to all levels of managementDEVELOP AND INSTALL PROGRAM IN SELECTED AREAS• Develop workflows and task listings in each area• Establish targets (goals) for each required task• Develop staffing guides for varying workload volumes

Marlton, Nj

Marlton, Nj

• Lead, direct, and provide guidance regarding corporate knowledge for the operational management of 20+ Physician Practices and 90+ Providers in Pennsylvania and New Jersey• Improve and oversee operations of Physician Practices (both Primary Care and Multi-Specialty) that include Operations, Revenue Cycle, Payor Relations, Credentialing, Billing, Accounts Receivable, Human Resources, Information Technology, Compliance, and Quality Assurance• Develop and present monthly Practice Operations agendas to all Advocare Care Centers (180)• Analyze Revenue Cycle data, including identifying claims issues, and resolve the issues to release claims• Improve and initiate RCM projects, including credentialing denials and Payors downcoding claims • Onboard Physician Practices via collaboration with the Implementations Team• Enhance Physician Practices to deliver high quality, safe, and affordable patient care while maintaining financial and operational growth goals to maximize reimbursements, collections, and cost containment through strategic planning• Ensure compliance with regulatory agencies, corporate compliance, system protocols, and office procedures• Standardize continuous process improvement and communicate any changes to policies and procedures with staff• Mediate any conflicts, differences, or misunderstandings among staff and act on recommendations for improved efficiencies• Build and maintain relationships to garner resources and support for Care Centers

Glen Mills, Pa

• Established financial and operational systems necessary to achieve optimal growth including revenue cycle management• Managed a single-specialty practice with approximately $1M in annual charges with a 70%+ collection rate for inpatient services and a 50%+ collection rate for outpatient services• Enhanced operational effectiveness, emphasizing cost containment and high-quality patient care• Monitored the performance of the non-clinical staff and identified areas of improvement• Liaised with medical staff and oversaw day-to-day activities of the organization • Gathered and analyzed data to create financial reports and practice operations • Analyzed the services, facilities, equipment, and employees to maintain the smooth running of the organization• Ensured that the administrative staff performs services in accordance with the state and federal regulations

West Chester, Pa

• Provided excellent customer service while setting reasonable expectations to ensure a quality finished product and satisfied customer, along with profit to the company• Coordinated with web design and marketing companies to ensure timely, cost-effective delivery of projects, while also prioritizing project tasks, managing timelines, maintaining project plans, and communicating the status to management• Scheduled subcontractors, job superintendents, Realtors, suppliers, and home buyers and liaised with vendors• Coordinated the details of customers’ selections in various stages of development

King Of Prussia, Pa

• Designed and facilitated the Introduction to Personal Computer Applications program• Achieved “Excellent” rating from course evaluations• Developed operational training for the Central Billing Office, which incorporated the IDX management information system• Incorporated company’s policy and procedure documentation into the IDX management system

King Of Prussia, Pa

Human Resources Coordinator (1994 - 1995)Training Facilitator (1995 - 1996)• Recruited FPS employees with a 90% completion rate within 90 days• Developed and updated job descriptions and office policy and procedure manuals• Designed and facilitated the registration, scheduling, and cashiering training on the R&R system• Designed and facilitated scheduling training on the IDX system

West Chester, Pa

• Supervised 25+ employees• Oversaw operations of the main office and three (3) satellite offices including financial management, accounts receivable, and accounts payable management

Wayne, Pa

Marlton, Nj

Valley Forge, Pa

Malvern, Pa