M. Escobar Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

● Conduct rigorous reviews of carrier explanation of benefits, meticulously ensuring the precise reflection of carrier,provider, and patient responsibilities.● Drive accuracy in payment and adjustment postings by generating necessary adjustments, utilizing A/R and ANSIcodes with a keen eye for detail and resulting in a 99% accuracy rate.● Execute a meticulous manual posting process for patient and insurance payments within assigned batches,demonstrating unwavering commitment to designated deposit dates and achieving flawless record-keepingsystem.● Demonstrate a commitment to precision by balancing daily posting receipts, promptly and accurately entering allbatches into the Daily Receipt Activity Summary to maintain a robust and transparent financial record.● Employ advanced SQL reports to print and meticulously record all e-remit reports, establishing a systematicapproach to documentation for enhanced organizational efficiency.● Adhere unwaveringly to all company policies, including OSHA, HIPAA, compliance, and the Code of Conduct,fostering a culture of ethical and legal standards within the workplace.● Optimize billing processes by leveraging all payer website systems and tools to obtain accurate patient eligibilityand claim details, ensuring a streamlined and efficient workflow.● Foster collaborative relationships with cross-functional teams, addressing discrepancies promptly and contributingto a culture of continuous improvement in billing processes.

Austin, Texas Metropolitan Area

● Enhance the library experience by delivering friendly and knowledgeable customer service at the informationdesk, achieving a 95% patron satisfaction rate through effective support and guidance.● Guide patrons through the library's catalog, offering expert assistance in resource location and research strategies,contributing to a 15% increase in successful patron research outcomes.● Execute precise and detail-oriented clerical tasks, maintaining the order and accessibility of library materials witha 98% accuracy rate in check-in and shelving processes.● Collaborate seamlessly with team members to foster an organized and inviting library environment, receivingrecognition for outstanding teamwork in quarterly performance evaluations.● Efficiently manage the library's circulation desk, facilitating seamless book check-ins and check-outs, resulting ina 20% reduction in wait times for patrons.● Contribute to the vibrancy of the library as an essential team member in planning and executing engaging eventsand programs for the community● Exhibit effective communication skills in responding to inquiries via phone, email, and in-person interactions,consistently meeting or exceeding the library's established response time targets.● Implement rigorous shelf maintenance practices, guaranteeing the systematic organization of materials for avisually appealing and accessible library space.