Monica Everett Email & Phone Number

Cardiothoracic, Cardiac Surgery, Lung Transplant AAU

Trauma/ Neuro-Science Medical-Surgical

San Francisco Bay Area

• Managed a team of 15 Patient Care Hosts while monitoring and creating staff schedules via When I Work (scheduling tool)• Collaborated daily with Operations Manager and fellow Lead Patient Care Host to ensure appropriate delegation of shift workload among Patient Care Host team was sufficient and effective • Responsible for overseeing projects facilitated and completed among the Patient Care Host team; providing resources and insight for enhanced productivity and successful completion• Conducted all patient interactions with hospitality, understanding, and professionalism; ensuring that all requests and inquires related to clinic operation and patient care were addressed completely and accurately• Conducted weekly host meetings addressing patient satisfaction scores, policies and procedures, and workflow changes/ evaluation • Assisted with interviewing and on-boarding new Patient Care Host Hires• Co-designed and implemented a six-week training plan for new Patient Care Host hires• Developed leadership skills and enhanced team-work capabilities through training five new host hires in a three month span with fellow Lead Patient Care Host• Responsible for maintaining adequate front personnel staff ratios through management of shift coverage via Patient Care Host Float Pool• Created and distributed Lumeris templates to assist patients in booking for ancillary and medical services• Collaborated daily with a team of 28 health care professionals such as: Physicians, Registered Nurses, Physical Therapists, Optometrists, Chiropractors, and Acupuncturists to improve quality of patient care being delivered

San Francisco Bay Area

• Greeted and guided 340 Apple, Inc. employees per shift to required services before designated cutoff time• Scheduled 65-75 appointments per shift using Lumeris and Portal systems, as well as conducted reminder phone calls for patient appointments

Master'S Degree, Nursing

Activities and Societies: Graduate Nursing Association, Nursing Student Association

Bachelor Of Science - Bs, Health Science, Minor In Biological Sciences

Activities and Societies: Alpha Phi Fraternity 2010-2014; Director of New Member Education (Spring 2012-Spring 2013), Director.

Phlebotomy Technian Course

• Developed skills in phlebotomy services through completion of 50 successful laboratory draws in a simulated clinical environment