Monica Figliola Email & Phone Number

Columbus, Ohio, United States

• Handled outbound and inbound calls with prospects to uncover mortgage needs
• Managed a pipeline of over 50 active loans
• Explained loan products and interest rate options, customized for each individual borrower
• Restructured loans based on underwriting findings
• Held weekly processing meetings with team members
• First line of contact for borrowers, realtors, insurance companies, and title companies

Columbus, Ohio Area

• Worked with Keller Williams agents to pre-approve their buyers
• Assisted homebuyers in obtaining and understanding residential mortgage loans
• Updated buyers and agents on loan status by facilitating weekly e-mails
• Named one of the nation's top originators (published in Scotsman Guide)
• Managed a pipeline of more than 50 active loans, while bringing in new business

Columbus, Ohio Area

• Worked closely with both internal and external customers to facilitate a clear title policy
• Acquired knowledge around purchase, REO, and refinance transactions
• Updated loan officers on file status and promptly addressed any concerns
• Coordinated mortgage loan closings with loan officers, borrowers, and notaries

Columbus, Ohio Area

• Responsible for meeting monthly sales/referral goals and maintaining daily activity reports
• Assisted customers and colleagues with a variety of sales and service-oriented issues
• Recognized opportunities to advance and expand customer relationships within the bank

Columbus, Ohio Area

• Answered all customer questions while performing account maintenance
• Provided knowledge and feedback on current and past banking products
• Recognized opportunities to advance and expand customer relationships within the bank