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Monica Ford, Fcxp (Cx-I) Email & Phone Number
Founder and Principal Consultant
at
Signaria
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Founder and Principal Consultant
Location
Grand Prairie, Texas, United States
Who is Monica Ford, Fcxp (Cx-I)? Overview
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Quick answer
Monica Ford, Fcxp (Cx-I) is listed as Founder and Principal Consultant at Signaria, based in Grand Prairie, Texas, United States. AeroLeads shows a matched LinkedIn profile for Monica Ford, Fcxp (Cx-I).
Monica Ford, Fcxp (Cx-I) previously worked as Director of Client Experience, Client Services at Louis Vuitton and Vice President, Customer Experience Operations at Cadillac. Monica Ford, Fcxp (Cx-I) holds Mba, Business Administration, Management And Operations from Northwood University.
Company email context
Email format at Signaria
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Signaria
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Profile bio
About Monica Ford, Fcxp (Cx-I)
Results-oriented professional, with a proven background in strategic and customer focused leadership, including effective cross-functional project and initiative collaboration. Thorough financial services knowledge; with an expertise in auto finance for consumer, commercial, electric vehicle and luxury accounts.Expansive professional ares of expertise: strategic initiatives, project and process management, vendor management, business development, change management, start-up implementation, customer experience and voice of the customer analysis, data analysis, coaching and development. In-depth experience with handling fast-paced fluid settings, acquisitions, and turnaround environments.
Listed skills include Customer Experience, E Commerce, Strategic Partnerships, Digital Strategy, and 40 others.
Current workplace
Monica Ford, Fcxp (Cx-I)'s current company
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8 roles
Monica Ford, Fcxp (Cx-I) work experience
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Director Of Client Experience, Client Services
Current
Jan 2023 - Present
Vice President, Customer Experience Operations
Feb 2020 - Jan 2023
Vice President, Customer Experience - Lease End And Multi Channel Servicing
Jul 2017 - Feb 2020
Avp, Customer Experience Administration
Effectively lead and develop individuals and project teams across various North America platforms, supporting IT and Business related projects simultaneously for multiple Customer Experience Departments. Maintain a leadership role for the End-of-Lease project identifying process procedures, analyzing risks and managing the overall project scope. Work.
Dec 2015 - Jul 2017
Specialty Areas Strategic Initiative Analyst
Supported projects and process improvements for multiple operations departments. Provided oversight and direction to 3rd party vendors regarding portfolio management, process changes and consumer billing efforts. Created strategies to support various change management procedures. Participated in the implementation of direct mail programs and end of lease.
May 2013 - Dec 2015
End Of Lease Remarketing Analyst
Maintained continuous oversight of an online remarketing channel, working closely with external vendors to ensure data transmission passed and received timely. Collaborated with internal groups creating portfolio reporting to analyze upcoming lease maturities and the geographic influence. Participated in multiple dealer visits to facilitate and train.
Jul 2012 - May 2013
Auto Finance Professional
Experience in multiple business groups, with progressively responsible roles in: Sales, Customer Experience, Remarketing, Project Management, Collections, Dealer Services, Vendor Management and Retail Credit.
Jun 2005 - Jul 2012
2 education records
Monica Ford, Fcxp (Cx-I) education
Mba, Business Administration, Management And Operations
Northwood University
Bachelor Of Arts, Business, Management, Marketing, And Related Support Services
Eastern Michigan University
FAQ
Frequently asked questions about Monica Ford, Fcxp (Cx-I)
Quick answers generated from the profile data available on this page.
What company does Monica Ford, Fcxp (Cx-I) work for?
Monica Ford, Fcxp (Cx-I) works for Signaria.
What is Monica Ford, Fcxp (Cx-I)'s role at Signaria?
Monica Ford, Fcxp (Cx-I) is listed as Founder and Principal Consultant at Signaria.
Where is Monica Ford, Fcxp (Cx-I) based?
Monica Ford, Fcxp (Cx-I) is based in Grand Prairie, Texas, United States while working with Signaria.
What companies has Monica Ford, Fcxp (Cx-I) worked for?
Monica Ford, Fcxp (Cx-I) has worked for Signaria, Louis Vuitton, Cadillac, Gm Financial, and Daimler Chrysler.
How can I contact Monica Ford, Fcxp (Cx-I)?
You can use AeroLeads to view verified contact signals for Monica Ford, Fcxp (Cx-I) at Signaria, including work email, phone, and LinkedIn data when available.
What schools did Monica Ford, Fcxp (Cx-I) attend?
Monica Ford, Fcxp (Cx-I) holds Mba, Business Administration, Management And Operations from Northwood University.
What skills is Monica Ford, Fcxp (Cx-I) known for?
Monica Ford, Fcxp (Cx-I) is listed with skills including Customer Experience, E Commerce, Strategic Partnerships, Digital Strategy, Training And Development, Account Management, Forecasting, and Customer Satisfaction.
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