Monica F. Email and Phone Number
Monica F. work email
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Monica F. personal email
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SKILLS:CSR / Sales / HVAC / Billing / Admin / Tracking / Ticketing / ESL Tutor / Dispatcher / Food Industry / Virtual Assistant15 YRS CSR ON/OFFLINE6 YRS BILLING & SALES4 YRS INT’L ESL TUTOR4 YRS HVAC / VA2 YRS SALES COACH6 Months UPS TRACKINGMonica Furio NuescaUPWORK TOP RATED PLUS FREELANCERI'm highly skilled at helping clients with daily tasks, handling consumer and business calls, texts, and emails with professionalism. I'm detail-oriented, work well under pressure with minimal supervision. Proficient in office tools like Google Suite, MS Office, Canva, Service Titan, Outlook, Monday.com, Slack, Wave phone, Ring central, Zoom, Meets, Blue jeans, WhatsApp, Telegram, SERV man, Nutshell, Pipedrive, and other admin, communications, and CRM tools. I'm a team player, managing multiple calendars and using ticketing systems for service requests and dispatching.I bring 15 years of valuable customer service experience and expertise in HVAC, sales, billing, tracking, ESL, and virtual assistance. My work involves assisting diverse individuals over the phone, addressing a variety of needs, including but not limited to training new hires, resolving computer issues remotely, and preparing materials for my colleagues and clients.I aspire to be an effective and efficient virtual assistant, ensuring high-quality service. As a freelancer and mother of two, I welcome opportunities with fair wages and benefits to foster a healthy work environment. Collaboratively, we can build loyalty and dedication to the given role. Additional skills I possess are bonus factors for improved output. I am excited to work with you; please contact me, and let's discuss the details. Have a blessed day!WORK EXPERIENCES:November 2021 (Part Time / Remote)CSR, VA | UPWORK / INSURANCE / IT CANADAJuly 2021 – August 2021 (Part Time / Remote)EXECUTIVE VA | UPWORK / LOAN COMPANY UNITED KINGDOMDecember 2020 – April 2024 (Full Time / Remote)CSR, VA | UPWORK | HVAC CALIFORNIAJune 2020 - December 2020 (Full Time / Remote)INBOUND CSR, TRACKING, BACK OFFICE | UNITED PARCEL SERVICE USA (UPS)March 2020 - December 2020 (Part Time / Remote)ESL TUTOR | SPICUS ENGLISH CENTRAL | INTERNATIONAL STUDENTSJune 2018 - May 2019 (Full Time / Remote)CSR, VA | UPWORK | HVAC FLORIDADecember 2015 - January 2019 (Full Time / Office)SALES COACH | TELSTRA AUSTRALIASeptember 2013 - December 2015 (Full Time / Office)SALES EXPERT | SPRINT USANovember 2009 - December 2012 (Full Time / Office)PIONEER SERVICE CREW | MCDONALD'S PHILIPPINES
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Va-CsrComplete Electrical Service - Keeping CurrentValenzuela, Ncr, Ph
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Va - Csr RemoteBrower Mechanical Dec 2020 - Apr 2024California, United StatesAs an Inbound HVAC CSR, we are responsible for receiving incoming service, maintenance, estimate or general inquiry calls, we also transfer calls to the right department if necessary. We make some outbound calls to confirm and book appointments. We also book technicians and salesman accordingly, making sure that the locations are close to each other to ensure that all calls will be attended to on time. We organize CRM by creating new or updating existing records to keep track of their transactions. In my spare time, if someone needs technical help or may I be assigned to train someone, I attend to it to the best ability I can. -
Executive Virtual AssistantWonderloan Jul 2021 - Aug 2021London, England, United KingdomAs an Executive Virtual Assistant, I am responsible for keeping things organized and updated for my client by managing the calendar, email, CRM tools and keeping the team updated. -
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Monica F. Education Details
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Information Technology
Frequently Asked Questions about Monica F.
What company does Monica F. work for?
Monica F. works for Complete Electrical Service - Keeping Current
What is Monica F.'s role at the current company?
Monica F.'s current role is VA-CSR.
What is Monica F.'s email address?
Monica F.'s email address is mo****@****ail.com
What schools did Monica F. attend?
Monica F. attended Our Lady Of Fatima University.
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