Monica W. Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

I answered employee inquiries, including issues regarding benefits, records, and pay. Another focus was recruitment. I supported full-cycle recruitment processes by sourcing candidates, coordinating interviews, conducting reference checks, issuing employment offers

I was in charge of a variety of tasks. Organizationally, I audited and digitized employee files, researched into various CA labor laws and ensured compliance. I also developed and implemented an employee engagement program - reducing turnover. I onboarded employees and clients to our programs.

There will never be a ‘perfect’ time to do anything. And with traveling, I wanted to experience what I had imagined. I was curious about places I’ve seen in pictures, sites I’ve read about in history books, languages I’ve never heard of and people whose point of view I never could have gotten to see otherwise. My worldview has changed in ways I never could have gotten from staying home. I can tell you stories of how I got lost and ending up spending the day with a Frenchwoman who didn’t speak a word of English, how I spent 3 weeks in little village in Ireland with cows as neighbors, problem solving out of a 3k hospital bill in Romania or bumping into someone Austria who attended the same elementary school. I've learned an immeasurable amount of things. A few of which, having to manage constant changes, making decisions on the fly, meeting people from ALL over and meeting at their level, planning and budgeting, pushing my comfort zones, adapting to various cultures and scenarios, constantly being on the go.. its almost immeasurable.

During my travels, I took a break and worked as Front Desk. I welcomed visitors by greeting/registering them in-person or on the phone. I served as the point of contact for all questions and inquiries. While there, I created short surveys to gather data and analyze data.

San Francisco, Ca, Us

Customer service: De-escalated and resolved 300-350 customer cases each week maintaining quotas consistently achieving +90% QA and CSAT metrics Critical thinking: Identified and researched & escalated customer disputes, delivery logistics, technical issues and account management concerns administrative tasks and tech support

Hong Kong, Hong Kong Island, Hk

I taught a handful of classes everyday with students ranging from 3-14 years old.. Wrote daily reports on student progress and engaged with parents of ~120 students/week

San Francisco, Ca, Us

I assisted Square customers with issues and troubleshooting technical hardware.Communication: Assist with technical support and education of Square devices to promote usability

San Francisco, California, Us

I developed, planned and lead a variety of activities such as sports, crafts, homework, field trips, fitness and character development.

Human Resources Management

Bachelor'S Degree, Sociology