Monica Gonzalez Email & Phone Number

Woollahra, Nsw, Au

Sydney, New South Wales, Australia

Responsible for providing logistical support to the Foundation’s events program and assisting the Executive Officer with Foundation office administrative support.RESPONSIBILITIES-Event coordination, implementation and execution for all internal events-Organising catering, audio-visual equipment, signage, on-site production and post-event details and manage event volunteers-On-site logistical set-up and tear-down for donor's events-Establish and maintain good relationships with event caterers, venues, sponsors, production crews and other suppliers.-Provide logistical support to strategic partners, funding partners and internal activities -Update & communicate events calendar with other Garvan Research Institute teams to support with promotion and engagement -Work closely with Finance managing Invoices and AMEX account reconciliation-Provide administrative and logistical support to the Foundation’s annual event program-Manage of Event Enquiries and Room Enquiries Inboxes for internal and external requests

Sydney, New South Wales, Australia

Responsible for driving the best-in-practice customer service, building loyalty and lifetime value through interactions with existing and potential Garvan supporters, whilst managing the performance of the Supporter Services Office and the delivery of a wide range of services the SupporterServices’ internal clients.RESPONSIBILITIES-Ensure best practice standards are established and delivered in terms of donor care/customerservice in all channels of communication with our donors especially in the CommunityFundraising & Events space-Assist in donor retention through excellent supporter communications (via face-to-face, email,mail or phone) as required-Accurate data entry of all types of donations (including website donations), with focus onCorporate (including Work Place Giving) and Community Fundraising (including Events & tributes) from different Fundraising platforms and coordination and communication of said donations with the relevant team (Philanthropy)-Data entry of seminar and event registrations and attendees into the Raiser’s Edge database whilst monitoring and coordinating of seminar attendance with the Events team-Liaise with the Corporate Partnership Coordinator (Philanthropy team), Community FundraisingCoordinator (Philanthropy team) and the Public Engagement/Events Coordinator on theappropriate appeals/funds/campaigns to process gifts-Manage the PreBank Program by regularly checking the Garvan bank accounts for Foundationdonations while coordinating with the different Program Coordinators for donation processingguidelines and reporting any debits to the Finance Team-Creation of invoices for different programs and processing the donation as it gets deposited into the bank account-Assist in the High Value/Mid-Value donation processing, banking, and receipting when the Senior Supporter Services Officer is away

Sydney, New South Wales, Australia

Responsible for the end-to-end servicing of clients’ media requirements across all types focusing on alerting clients to relevant media items as they happen. Working with the entire Account Management and sales team to understand the client’s needs, making regular contact with them to understand the issues that impact their business, and providing solutions to assist them with their communications requirements.RESPONSIBILITIES-Assist in retaining and developing a large portfolio of clients: delivering insight, advice, and industry intelligence, to help them achieve their communications objectives-Identifying major issues of the day (through leading radio, TV & press sources) and contacts clients to better understand the impact of the issues-Establishing and maintaining strong relationships through client contact, including telephone and face-to-face contact-Providing support and training on Isentia platforms and services, allowing clients to optimize their service -Demonstrating a sense of urgency when dealing with clients and an understanding of how an issue may impact their business -Preparing and submitting reporting as required-Ensuring all client data is entered accurately and is up to date in Salesforce-Accurate and timely collection and communication of data; market intelligence, client feedback-Keeping up to date with new social media technology and platforms-Developing strong and effective working relationships within the account management team and colleagues at Isentia to ensure growth in their respective client lists-Providing Relationship Manager with regular updates on major client activity and feedback, product development opportunities, and competitor activity -Ensuring successful communication and accurate transfer of information, works with all areas of the business, with a focus on key interactions with Operations, Insights, and Finance-Identifying opportunities to sell value-added services

Sydney, Australia

Contribute to an innovative and client focused culture, working collaboratively within a larger team. Providing exceptional support to front-line sales teams and partnering with internal stakeholders to find solutions that exceed the customers’ expectations.RESPONSIBILITIES- Input data into a variety of computer programs with pace and correctness- Produce ad hoc reports as required, often combining data from multiple sources to achieve desired results- Consistently working with Real Estate print Publications deadlines on or ahead of schedule - Creating Dress Circles for properties through AdBuild software- Actioning cases pertaining to client portfolios- Amendments and resolutions on changes to current live running advertisement in print and digital- Account balancing and payment via credit checks and PP-Credit- Provide a professional and quality service for customers - Attention to detail to create or enhance opportunities for new and existing clients.- System workshops and meetings on actioning on deliverables and client expectations- Sales Force and Lightning programming - SAP and BOXI functions- Key Accounts and Agency client handling and case load management- Revenue and KPI targets while prioritizing a range of high-volume sales related processes while working on a fast-paced environment

Sydney, Australia

Responsible of running day to day operations, while achieving excellent customer service in high tax season.RESPONSIBILITIES-Meet and great clients/ Answering the telephone/ Arranging appointments-Attending to any queries from clients, the ATO and other statutory organization-Lodge ATO records and filing-Prepare invoices, accounts and letters-Distributing mail and preparation of client correspondence-Database maintenance -Reception relief

Sydney, Australia

Providing ongoing support and assistance to the Director, while demonstrating a strategical focus in managing the day to day operations.

Sydney, Australia

As a crucial member of the Management Team, I was responsible for strategically aligning the organisation within the industry to achieve higher revenue results and deliver business objectives.

Sydney, Australia

Responsible for managing the day to day operations, while achieving both financial and customer service objectives.

Advance Diploma In Business, Business Administration And Management, General

Diploma Of Travel And Tourism, Tourism And Travel Services Management