Managed day to day, behind the scenes activities for $50M+ dealer network with double digit EBITDA. Provided support services for over 200 dealers in 4 differing formats.>Established websites for new dealers, providing consistent, effective online presence.>Created unique events and customized national sales promotions for dealers-print, television and digital for 24 events annually, growing sales and improving dealer satisfaction.>Updated and created online product catalog & executed promotional event pricing uploads.>Maintained basic agreement shell for legal documentation, negotiating and consulting with dealers and legal representation to alter agreements and collaborating with our legal team on non-compliance issues when dealers defaulted or chose to leave the dealer network.

Developed, created, and implemented curriculum for selling organization.Serta University-14 unique workshops and courses>Topics generated from survey of field managers, learning plans created via weekly, collaborative webinars with SME.>Coordinated operational details, including travel, participant-facilitator scheduled, and facilitator coaching sessions.Fast Track Sales Representative Training Program (entry level)>Attracted and on boarded top talent to new program by serving as integral part of selection committee and attending college and job fair recruiting visits. >Designed daily curriculum, learning plans and job aids to support 10 week training period-coordinating schedules, job shadowing, tracking progress, providing feedback and ensuring attainment of learning goals.

Evaluated, developed, wrote, produced and delivered substantive, comprehensive training tools and built ongoing well-trained and educated user base (600+) in newly established role for conversion to new ERP system rollout. Planned and facilitated training classes in person and virtually via WebEx. Communicated monthly ERP updates and changes to field users. Accomplishments include:Relationship Building >Quickly establishing & sustaining relationships wtih business runners/leaders at all levelsProject Management >Researching, creating & presenting 2013 training proposal & budget to CIO for next 2 yearsCommunications >Fostering growth and open communication >Formal and informal communications which included monthly newsletters, quarterly review and updates of over 100 training pieces, creation of new documentation as enhancements are madeService Leadership >Train the Trainer sessions, on the ground support in Utah, Puerto Rico during conversions. SPOC for questions and concerns about business processes as they relate to the ERP systemQuality Assurance Testing of the ERP software-updates/changes from a user perspective

Served as liaison between buying teams and support teams for inventory, store planning, marketing, visual, training, store operations, communications and creative teams. Developed and delivered learning experiences for store manager school.>Managed multiple integrated special projects, completing on time and below budget.>Created curriculum, coordinated and trained call center teams, increasing sales & profit by double digits.>Advised, approved, and participated in business unit training activities including Powerama events.>Supported buying team initiatives, coordinating operational issues and communications and ensuring proper store execution for budget ($500k) planning and control.>Championed and synthesized needed store changes, creating and presenting viable options available to buying teams.

Supported merchandise manager in tools & paint buying department. Sole responsibilityfor large integrated projects such as Holiday Gift Bar, Father's Day and Monthly Sales Planning increasing sales and profits.

Developed and validated $612M annual payroll plan. Provided cross-functional leadership and superior customer service, supporting consultative businesses.

Oversaw daily operations of $18M Sears retail store. Drove revenue and profit. Managed associate training, development, performance and retention for over 150 team members. Selected to be district store manager trainer. Served as subject matter expert for ethics, customer satisfaction, and visual presentation within store delivering solutions that led performance within district for revenue, profit, and credit acquisitions, achieving best overall performance in district of 24 stores.