Monica Davis Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida Area

On-air talent for WJCT's Radio Reading Service program. Reading local, regional and national news from the FL Times Union and local trends, health, money and more from the 904 Magazine. Board operator ensuring all preplanned components such as music, commercial breaks and announcements designed for program are carried out.

Jacksonville Area, Florida

Held position as Co Chair. Plan and organize activities/events that provide employees opportunities to development leadership skills, manage their careers, and increase their value within the business. Measure and track group performance and individual awards through reporting metrics. Support diversity-related events within the office and community. Ex: Employee Appreciation Day, Book Club, 401(k) Presentation, City-Wide Cultural Awareness (World of Nations), Meet and Greet "Get to Know" Luncheon, Cookie Exchange Holiday Party

Jacksonville, Florida Area

*manual pension calculations *mail retirement benefit estimates and benefit commencement kits to plan participants*process participant FSA claims*track individual metrics daily for claims/case status reporting *train new employees and temporary staffing*track/maintain client sevice level agreements ensuring 99% of performance standards satisfied*reconcile Flex debit card and claim processing databases.*submit weekly funding requests to clients replenishing bank accounts*generate and validate participant reimbursement checks in excess of $100,000 weekly*produce quarterly statements for individual participant accounts*document all processes creating training manuals andstep-by-step desk procedures *provide operational knowledge to support client annual benefit enrollment and the Customer Contact Center

*technical area expert for survivor benefit administration.*audited and validated pension and life insurance benefit payouts. *researched/responded to correspondence requests.*administered survivor benefits for pre and post-retirement employees.*created and maintained desk reference materials/procedures.*trained new Benefit Analysts

*liaison between member services and management to ensure customer escalations are resolved timely and accurately.*provided member information to providers assisting with eligibility, coverage and guidelines for dental insurance plans for various clients.*coordinated services with marketing representatives and field agents.*processed member dental claims for services rendered.