Puzzler: collecting and sorting the pieces until a picture emerges. Seeker: knowing is not the key, rather knowing how and where to find the answer is. Leading by example: extensive experience facilitating cross-functional and cross-geographical teams to optimize business processes and improve operational efficiencies receiving numerous recognitions for exceptional leadership and delivering high customer satisfaction.Key Strengths• Customer at the Center: Consistently recognized by peers and stakeholders for willingness to help.• Discipline: Takes ownership of tasks that are directly and indirectly linked to primary role. Inserting when needed to get the issue resolved or engage the right people to handle the issue. Reliable partner in following thru objectives and not afraid to assume new challenges.• Risk Taking: Self-driven and looks for solutions independently and with little direction from leadership, engages with stakeholders to select best solutions, and partners with team members to drive successful implementation and support. Able to leverage knowledge and experience while also remaining open to new ideas and methods. Willing to explore other avenues, ideas, best practices, and likes challenging the current state of things always looking for continuous improvement.• Excellent interpersonal and collaboration skills: Able to quickly build rapport with new team members and work together to accomplish team and project objectives. “Great team player and excellent communicator of ideas, very collaborative”.Peer and customer "One word about Monica":• “Monica knows her stuff and I know I can come to her for information. People often say "Go ask Monica" for a reason. She's also very friendly and always help. She's never too busy, even when she probably is.”• “Empathetic, intelligent, flexible, frank, passionate, resourceful and a great team player.”• “Thoughtful, persistent, perfectionist.”