Monica Henderson Email and Phone Number

• • Managing Infrastructure Risk (Cybersecurity Vulnerabilities) (VGC/VGL) - End of Life Technology vulnerabilities through the remediation process.• Managing the Bi-Weekly Governance call and distributing minutes and updates per meeting.• Ensure all vulnerabilities are covered in the ERP process by assisting/communicating/escalating all remediation plans/action steps, etc. with the Application Managers/Global Information Security/teams, etc. • Managing all Application requests for new commitment dates to ensure in Compliance and Completed Quality Assurance for the remediation plans ensuring all mitigating controls are in place, policy etc. • Pulling Performance Overview data (Plans vs Actuals), etc. from Technology Infrastructure Operations Reporting and Analytics - Tableau and different programs to capture and track metrics and perform trend analysis. Produce pivot tables/pivot charts/graphs reporting, as well PowerPoint presentations to tell the story, etc. as requested from management.• Collaborate with operations teams to create, track, and maintain risk portfolio deliverables.• Document processes, procedures and workflows associated with applications.• Build requirements for import metric features and integration with system automation metric analysis.• Pull queries from Sequel to analyze data for reporting. • Managed and tracked metric evaluation performance in JIRA, creating dashboards for results.• Writing user stories for metrics to insert into epics.• Managed SharePoint site and Confluence – created the forms/design/lists/workflows/functionality and granted permissions to site, also migration

Managed DLM Dept. initiatives/eCapabilities across the board - aligning, gathering all requirements to produce/create User Interphase SharePoint Sites.o Managing DocuSign/Document Inventory/ADA (American Disability Act) SharePoint Siteso Creating/Developing advance Info Path/DFFS Forms/Page Designs o Implementing content and development strategy in an online environmento Performing/coordinating all updates from each department to each SharePoint siteo Update Projects Analytics/SharePoint Reportingo Providing SharePoint Support and collaborationo Maintain collaboration portals and team tools

• Managed the daily (PIR) entry and reporting from Plant View; Such as Contractor Safety Stats/Injury types reporting; assigned and closed Corrective Actions/Apparent Cause Analysis/Root Cause Analysis; Enter Field Observations, Evaluations and Investigations, etc. • Maintain and track Contractors Head Count Reporting for Carolinas/Florida/Midwest; Contractor Alliance MRM KPI Reporting; Locates Reporting; Contractors Scorecards; Work Orders; Construction Ad Hoc Reporting, etc. Analyzing data for trending purposes; Pulling data/analyzing data from Power BI for comparison/trending/forecasting • Advanced in creating/maintaining/managing a variety of SharePoint Sites; CTR Contractor Invoice Submission Site/1DF Planned Outage Site/Communication Site/Contractor’s Contract Site/Traffic Control Request Site/Construction Quality Audit Site/Contractor Invoice Audit Tracking Siteo Advanced workflowso Info path formso Web parts/Sub Sites/Permissionso Working with Stakeholders/Contractors with developing Business program functions/Job Aids, etc.• Arranged and coordinated SharePoint Polit and training for Contractors/logon walk thru sessions, On-Board and Off-Board, etc.• Search for invoices/work orders, etc. in Maximo and export data and insert in a pivot to produce ad hoc reporting

• Managed the Executive Team of VP’s calendars through Microsoft Outlook 2013, which included setting up meetings/teleconferences/video conferences, scheduling conference rooms also, managed expense reports and arranged travel reservations (Domestic and International). • Performed diverse, advanced and confidential administrative support including composing, signing and releasing routine complex correspondence and contract agreements.• Managed different and conflicting objectives, projects, activities at once: Mass Media, Digital and Creative teams• Work with the production and creative services teams to ensure client needs and requirements for production of the advertisement are met.• Create and Format documentation/PowerPoint Presentation/Excel Spreadsheets; analyzed data for financial reporting/preparing graphs/charts for gross comparison, pivot tables for tracking purposes.• Prepared status reports along with financial presentations for uploading to SharePoint for viewing across the broad.• Assist Managers with Mass Media, Digital and Creative with coordinating online advertising campaignsagendas and distributes meeting minutes.• Compile data from Salesforce to produce many types of customer/sales/etc. reporting.• Handled On-boarding and Off-boarding new employees, contractors and interns insuring all hardware/software, ID’s and training has been established also, managing cube locations placements.

• Managed the Executive Team of VP’s calendars through Microsoft Outlook 2013, which included setting up meetings/teleconferences/video conferences, scheduling conference rooms also, managed expense reports and arranged travel reservations (Domestic and International). • Performed diverse, advanced and confidential administrative support including composing, signing and releasing routine complex correspondence and contract agreements.• Managed different and conflicting objectives, projects, activities at once: Mass Media, Digital and Creative teams• Work with the production and creative services teams to ensure client needs and requirements for production of the advertisement are met.• Create and Format documentation/PowerPoint Presentation/Excel Spreadsheets; analyzed data for financial reporting/preparing graphs/charts for gross comparison, pivot tables for tracking purposes.• Prepared status reports along with financial presentations for uploading to SharePoint for viewing across the broad.• Assist Managers with Mass Media, Digital and Creative with coordinating online advertising campaignsagendas and distributes meeting minutes.• Compile data from Salesforce to produce many types of customer/sales/etc. reporting.• Handled On-boarding and Off-boarding new employees, contractors and interns insuring all hardware/software, ID’s and training has been established also, managing cube locations placements.

• Support the Project Manager of Change Control Dept. in IPPM Division.• Assists with facilitating Change Control Board Meeting where new or revised change request (CR)/ enhancement request (ER), Business Cases, Client Discovery Funding request, Client Fit (CR), and Business Requirements Document* (BRD) are presented to the Business Stakeholders and IT Partners, etc.• Maintain/track documentation/ Business Stakeholder’s approvals, IT estimates, deliverables and ensuring compliance to project methodology through internal adherence project reviews.• Managed Weekly Status Report by tracking project milestones, managing/communicating risks/issues, key accomplishments and financials also prepare Steering Committee/Leadership presentation. Work with • Project Leads to develop drafts for project deliverables such as project plans,schedules, budgets, etc.• Scheduling project team meetings, develops agendas and distributes meeting minutes; assist in the gathering of project requirements; assist in the development and maintenance of project documentation; maintains project task through life cycle.• Coordinates project issue management and identifies resources to provide solutions or escalates to avoid project delays.• Prepare budget materials, financial reports and statements for multiple projects; input data and financial transactions to various systems; Entering resources and task into clarity.• Restructured internal Organizational Readiness SharePoint site enabling team to more easily locate pertinent documents and links.• Creating on going variance reporting (pivot tables/charts, etc.) for Change Control data• Creating/editing work flow diagrams through Visio

• Managed the Project Director & Project Manager’s calendar through Microsoft Outlook 2010, which included setting up meetings/teleconferences/video conferences, scheduling conference rooms and also managed expense reports and arranged travel reservations (Domestic and International). • Schedules project team meetings, develops agendas and distributes meeting minutes; assist in the gathering of project requirements; assist in the development and maintenance of project documentation; maintains project task schedule. • Coordinates project issues, identifies resources to provide solutions or escalates to avoid project delays.• Supported the Project Managers with budgets, project expenses to produce financial presentations for comparison. • Prepare budget materials, financial reports and statements for multiple projects; input data and financial transactions to various systems.• Reconcile actual project costs to project forecast and performing routine variance analysis for multiple projects.• Created and composed Organizational Charts, Flow Charts, Complex Spreadsheet in Excel, templates, etc. through Visio 2010 and MS PowerPoint 2010. Assisted with Request for Quotes & Standard Operational Procedure documentation, formatting and proofreading.• Handles On-boarding and Off-boarding new employees, contractors and interns insuring all hardware/software, ID’s and training has been established also, managing cube locations placements.• Handles the entire department’s ordering of computer accessories, office supplies and catering.