Monica Hewitt Bourn Email and Phone Number

● Managed compliance with workweek policies through regular audits and enforcement procedures, resulting in a 95% compliance rate across departments● Employed critical thinking to devise practical solutions for resolving scheduling conflicts and filling coverage gaps, reducing schedule-related issues by 40%● Maintained high customer service standards by efficiently managing scheduling alterations and facilitating clear communication among physicians, employees, and call center representatives, achieving a 98% satisfaction rate ● Collaborated with team leads, chiefs, and managers to assist in scheduling configuration, development, validation, and release processes, reducing scheduling errors by 30% ● Streamlined new physicians' onboarding and training process, reducing the onboarding time by 25% and ensuring a smooth transition into their roles

● Coordinated comprehensive outreach initiatives for critical health screenings, including FOBT, A1C, and mammograms, aligning with HEDIS measures, resulting in a 20% increase in patient screening rates ● Conducted meticulous chart reviews and maintained accurate medical dictations, ensuring seamless patient registration and appointment scheduling processes with 99% accuracy ● Developed and implemented patient outreach programs that improved follow-up appointment rates by 35%, improving patient care outcomes ● Collaborated with healthcare teams to create targeted communication strategies that increased patient engagement by 25% ● Managed patient data in compliance with HIPAA regulations, reducing data breaches by 50% through enhanced data privacy practices