Monica Huggins Email & Phone Number

Hockley, Essex

Creation, implementation and management of a robust Document Management system and the process surrounding policies, procedures and guidance. Maintenance of a Document Release Schedule and Register, in line with contractual and regulatory obligations. Development of key reporting and attending audits. Key skills: building relationships, project planning and coordination, collaboration. System knowledge of SharePoint, SuccessFactors, NETconsent and OLAS (online learning & assessment system)

London, United Kingdom

Providing senior level project support to the Architecture Director and team of V.Ps within the Regulatory Technology team, part of the Corporate Investment Banking devision. A busy, demanding and ever changing environment. Dealing with multiple time zones, proactively managing constantly changing schedules, prioritising time sensitive tasks and meetings.Producing agendas, minutes and RAID logs for Strategy and Design Authority meetings. Ensuring risks, actions etc were highlighted as well as full tracking.Collating inputs from multiple work streams within Regulatory Technology and also the Client Lifecycle Management teams, namely around KYC - Know Your Customer.Arranging Architecture Reviews: responsible for organising and collating outputs for the technical reviews, using Confluence, Jira and Waltz to track actions. Maintaining communication lines between the teams and assisting and supporting visitors to the London office. Point of contact for all adminstration queries.

London, United Kingdom

Interim Consultant (maternity cover). Providing support to the Marine Underwriters, within Cargo, Hull and Transportation teams by managing a special project to analyse, develop and produce a suite of procedures, including templates, defining process improvements, control points and producing training guides. This involves interacting with a number of internal stakeholders, utilising strong collaborative and decision making skills.Systems: Salesforce.com, CSI, Lexis Nexis, Synergy, CQE.

London, United Kingdom

Interim Consultant (initially 6 months) - Responsible for managing the day to day relationship in respect of AXA IM outsourced service provider. Undertook the teams daily duties in respect of monitoring and responding to the team shared mailbox, large deals, pricing files etc. Investigated and processed the Rebate and Commission invoices including producing calculations, relevant sign off authority. Managed 'Change Requests' between AXA IM and the service provider. Monitored the KPI’s and quality of service delivered by the Outsourced Service Provider and worked with them to ensure the KPI’s and quality standards were maintained.CASS related -checked and input the daily cass reconciliations that the service provider sent over each night. Liaising with the CF10a. Systems used: Fast, AWD, Sharepoint

Billericay

Interim Consultant - Working within the design team to support a three month special project dealing directly with the surveyors in the field regarding surveyor's reports for a large client, detailed risk analysis, produced data reporting and combined pdf packs. Then managed a three month special job to organise new reporting around the monitoring of RFP's, this also involved carrying out follow up calls and using comprehensive problem-solving and positive influencing skills.

Brentwood

• Reviewed project database daily, monitored project requests and allocated these to appropriate project team/manager.• Provided day to day support of Project Managers, assisting with project status reporting and ensuring key milestones were met.• Cross project communication work with Project and Programme Managers to produce and maintain project plans and related project control documents.• Facilitated project meetings, triage calls, steering committees along with action monitoring. • Set up of SharePoint pages and provided expertise on SharePoint, MS Project and PPM. • Co-ordinated and produced daily, weekly and monthly reporting along with time sheet tracking.• Project Governance: Maintained issues, actions and risks logs and also assisted with financial reporting.• Continuous Project Management Improvement: Maintained and monitored standards, methodologies and project templates.• Closed Project auditing and Lesson Learned reviews to improve future projects. Researched and analysed information from multiple sources to identify key components that would help result in successful project delivery.• Billing / Invoice reporting with full analysis, chasing and tracking.

Brentwood, Essex

Responsible for managing the day to day relationship with BNYM Management Companies. To liaise with clients, third parties and other departments on operational and administrative issues to ensure client expectations were met and queries identified, tracked and resolved. • Relationship – To drive service improvements; ensuring both quality of service and performance. Analysing key trend indicators and identifying steps available that could bring about improvements. • Reporting – Compiled and validated monthly KPI packs (key performance indicators). Provided reporting, both internally and externally, using issues logs and service review meetings.• Communication - Responsible for providing information to our Clients in a timely and accurate manner.• Billing / Invoicing - Monitoring of outstanding invoice, debtor chasing. • SLA’s - Monitoring of monthly SLA’s (service level agreements) in relation to the area of responsibility, ensuring the service was met or exceeded and Breaches were investigated and corrected. • Supported the Executive Relationship Lead - with regular updates, especially around any red flags.• Change Control - Raised and validated project change requests, ensuring an understanding of the client’s requirements, so that it can be raised, estimates monitored, and Client approval received. • Audit - Participated in client audit reviews, attended opening and closing meeting.

Duties ranged from managing 10 staff, people development and producing results within budget: • Staff reviews- Carried out annual and mid-year performance reviews and monthly one to ones. • Relationships - Actively managed and developed relationships, acting as liaison with clients, investors, trustees, auditors, third parties and other departments on operational and administrative issues. • Reporting - Provided reporting, both internally and externally covering KPIs to our Relationship team.• Efficiencies - Analysed key trend indicators and identified steps that would bring about improvements • Budgets - Reviewed the teams’ budget targets, making every effort to reduce costs and expenditure. • Procedures –Acted as author and reviewer of the pension’s procedures including process maps.• Training - Mentored staff to build their knowledge whilst continuing to maintain my own. • Supported and represented the Department Senior Manager as directed.• System Support - Provided and carried out both User Acceptance Testing and Regression Testing

Maldon, Essex

Managed the administration team of 24 staff, responsible for the processing of Traded Endowment plans. Ensured all day to day functions were completed in an accurate and timely manner

New Business Manager for all Barclays Life Pension Products. Duties ranged from managing 15 staff and involved people development and producing results within budget.