• Implements and supports various Salesforce instances in the philanthropic and nonprofit sectors; experience configuring and customizing NPSP, Sales Cloud, Community Cloud, Outbound Funds• Has personally led several successful Salesforce implementation / redesign projects for grantmakers and charities• Integrates and automates processes using Salesforce Flows to simplify tasks and increase user satisfaction• Champions data migration, data transformation, and data management• Builds user-friendly and Salesforce integrated forms using FormAssembly, Formstack, and FormTitan• Familiarity with supporting other Grants Management Systems (GMS) such as SurveyMonkey Apply and Fluxx

Information Technology Analyst• Successfully implemented and performed as system administrator of Pro Bono Ontario’s custom Salesforce instance, which was integrated with CTI, form builder, and document assembly software—each of which have vastly improved the organization’s efficiency and substantially increased the number of clients served and issues resolved each year• Handled the day to day technological needs of the organization, including social media management, website design and content updating, email marketing, and tech support• Drafted internal ‘best practice’ guidebooks on technology, client intake, and case management• Built Salesforce reports and dashboards on cases, client demographics, and volunteer engagement; provides analysis on trends and patterns to identify systemic issues and areas that require additional resources, research, or support• Briefed fellow staff members, management, and external stakeholders on trend analyses, and prepares compelling statistics and summaries for media publicationParalegal• Advised clients on civil matters within the scope of a licensed paralegal (including Consumer Protection, Housing Law, and Small Claims Court)• Drafted a wide range of Small Claims Court and Landlord and Tenant Board documents, including: pleadings, notices of motion, terms of settlement, and enforcement forms• Acted as amicus curiae at Small Claims Court hearings and examinations; assists parties in settlement negotiations

• Coordinated the daily operations at Law Help Ontario’s Small Claims Court self-help centre; directed the client intake, interview, and consultation process• Advised clients on civil matters within the scope of a licensed paralegal• Acted as amicus curiae at Small Claims Court hearings and examinations; assists parties in settlement negotiations• Drafted a wide range of Small Claims Court documents, including: pleadings, notices of motion, terms of settlement, and enforcement forms• Managed the Trial Matching Project, connecting self-represented litigants who had upcoming trial dates with pro bono lawyers• Provided legal information about Superior Court and the appellate courts, and guided self-represented litigants through available Pro Bono Ontario / Law Help Ontario services• Trained volunteer lawyers, law students, and paralegal students; supervises paralegal students completing their field placements

• Spoke to matters in court—appeared as agent and set dates• Drafted Charter applications, letters requesting disclosure, and memoranda• Handled client intake, and corresponded with clients to advise them of proceedings• Transcribed video disclosure and client interviews

• Was responsible for completing accident benefit forms, filing documents, drafting correspondence and statements of claim, and calling clients • Wrote articles for the firm's website and helped to revise template letters• Personal projects included overhauling firm's paper filing system, greatly increasing organization and ease of use