Monica I Waller Email & Phone Number

United States

San Diego County, California, United States

● Facilitated structured discovery workshops with multiple different programs, engaging program managers, directors, and end-users to identify needs and align solutions.● Lead end-users through implementation planning, configuration, testing, and go-live support, ensuring seamless adoption of new systems.● Provide tactical and training support to pilot agencies nationwide, optimizing their use of new technologies.● Collaborate cross-functionally with Argano Developers and client teams to gather pilot feedback, troubleshoot product issues, and develop effective process solutions.● Develop comprehensive collateral, including process maps, functional documentation, and training materials, to support seamless transitions and user understanding.● Organized client requirements following agile methodology, ensuring a smooth transition to a unified solution.● Led estimation sessions, ensuring accurate planning resource allocation, and budgeting.● Provided User Acceptance training, testing, and quality assurance support.● Subject Matter Expert who acted as product owner, managing backlog requirements and structuring work items hierarchically in Azure DevOps.● Collaborated with Program Directors and managers to gather and document technical requirements, ensuring alignment with organizational goals.● Synthesized common business requirements to create a unified backlog and formulate a product roadmap, driving project success.● Executed projects following agile methodology, ensuring flexibility and responsiveness to changing requirements for our clients.

San Diego, California, United States

Mountain View Ca

● Led database and solution improvements for a large healthcare services provider; partnered with internal groups to identify and determine requirements, acted as liaison to internal teams, and developed ad-hoc reports; played integral part in 4 case management system upgrades during tenure. ● Commended by leadership for increasing reporting capabilities related to customer ROI, reducing overhead technical costs, streamlining operational processes, and improving contract retention. ● Manage EAPX case management software and related databases, track, and audit user access, maintain data dictionaries, design forms, develop access levels, and update customized processes for clients; commended for accurate data, and maintaining high uptime and user accessibility. ● Drive enhancements and process improvements to EAPX case management software, spearheaded launch of client-specific billing portal and client portals; successfully delivered updates on time and within budget that exceeded client expectations. ● Created and implemented new reporting for clinical and sales staff, developed advanced Excel and Pivot Table databases to outline business metrics, and leveraged DevExpress Report Designer to outline new provider engagement reports, survey tabulation, engagement summaries, and sales summaries. ● Develop updates to technical and business processes for tracking, billing, and reporting on all services, work with clients to understand needed data, workflows, and technical hooks, and customize CMS

Mountain View Ca

● Develop and deliver training and coaching to various clients nationwide; facilitate over 40 unique workshops for managers and staff, focusing on reducing burnout, sexual harassment, parenting, stress management, fitness, and crisis intervention.● Direct team of training consultants, determined success metrics, assigned project duties, collected status reports, and provided ongoing train-the-trainer sessions; built team from scratch and was able to develop a cohesive unit that produced high-quality results and supported users effectively.

Los Altos Ca

Manage 12 three day conferences a year in the Bay Area including negotiating contracts, coordinate staff accommodations, room diagrams, menus, audio visual requirements, set up and tear down.Manage multiple one day workshops across the countryCoordinate travel arrangements for executivesManage vendor relations for office, conferences, and information technologyProcess invoices and manage budgets for conferences, office logistics and information technologyResearch vendors and venues for office and conference logisticsCoordinate office equipment repair, replacement, and purchasingMaintain fixed assets listMaintain vendor relationshipsMaintain standard practices documentation