• Processed and maintained 20,000+ inventory and customer datasets, improving data accuracy and integrity by 30%.• Achieved 95% accuracy in inventory management, reducing stock discrepancies by 20% and boosting operational efficiency.• Resolved 100% of data discrepancies within 24 hours, enhancing business operations and increasing customer satisfaction by 15%.• Managed inventory monitoring, sales data analysis, and database updates, ensuring 100% adherence to business schedules.• Improved process efficiency by 15% and reduced manual errors by 10% through gap analysis and process optimization.• Provided timely feedback on inventory and sales trends, improving stock management by 25% and customer engagement by 20%.• Collaborated with management and suppliers, ensuring 100% accuracy and on-time delivery of services, consistently exceeding expectations.

I provided clients with advice and guidance on how to make the most of the diverse range of products, offerings, and services offered by IBM India Pvt Ltd. I followed a well-structured call flow process and implemented problem-handling protocols to ensure a consistent and efficient approach to resolving client inquiries and concerns.I verified entitlement, conducted thorough problem analysis, resolved issues, and managed problem tickets, escalating to the appropriate support levels when necessary. I efficiently used technical resources and advanced tools to offer comprehensive client support, addressing their inquiries and meeting their specific needs.My expertise spanned products, technology, industry insights, and service knowledge, enabling me to identify and resolve issues related to product installation, updates, configuration, operations, and performance. I played a crucial role in boosting overall client satisfaction by guiding clients and suggesting potential solutions to their issues and assisting with their implementation.My performance was acknowledged with the GTS Rewards and Recognition award in 2019-2020.

I have acquired valuable insights and extensive hands-on experience in multiple auditing facets, including vouching, bank reconciliation, and comprehensive ledger reviews. I effectively collaborated with senior team members and colleagues to ensure project deadlines were met and audit objectives were achieved. My participation in problem-solving exercises related to audit discrepancies has enriched my analytical and critical thinking skills.