Department lead with the responsibility of cultivating the overall development, growth and success of Project Delivery, Client Solutions. Oversees Program Delivery and Project framework, Resource Management, Change Management, Process Optimization and internal operational excellence.Continuum Clinical is a global healthcare research and communications company specializing in services for pharmaceutical and biotech companies - patient recruitment and retention for clinical trials, health economics and outcomes research.

Department lead with the responsibility of cultivating the overall development, growth and success of Project Delivery, Client Solutions.

Responsible for the management and delivery of complex, program-level initiatives with a focus on strategic goals and solutions for both internal and external clients. Lead teams of incredibly talented Project Managers accountable for project success, process optimization, change and risk management.

Lead department of marketing project leaders responsible for program results across Continuum Clinical.

Relationship owner, responsible for cultivating affinity, bringing innovation, actionable strategies and progressive solutions across multiple clients; resulting in organic group account revenue growth over 20%. Oversight and leadership of cross-functional team up to 12, managing budgets up to $8MM.Key Accomplishments:• Defined vision and designed program to roll-out customer segmentation with playbook, at-a-glance card, video series and progressive, interactive training app with gamification for sales reps. --> Result: 2016 IAC Award for best Professional App• Piloted launch of AbbVie's first branded YouTube page for Follow the Script Campaign, resulting in new, standardized and discrete content and architecture review process for Social initiatives.• Managed multiple, concurrent Responsive Web Design (RWD) implementations across 4 brands; on average increasing mobile registration rate over 20% and reducing mobile bounce rate ~35%.

Cultivate new relationships, guide clients in the marketing and operations space. Fulfill multiple key roles in strategic direction, digital marketing, program management, and operations.- Absolute Precision Skincare 2016- West Loop Community Org 2013- Morgan Condo Assoc 2010-2016

Account relationship lead for Kaiser Permanente, partnering with client stakeholders across 4 key lines of business (Consumer Loyalty & Retention, Individual/Family, Medicare and Small Business), combining strategic insight, team leadership and digital savvy to plan and develop winning integrated marketing programs.Oversight of account management team, cross-department integration and production management (direct mail, email, display advertising, user experience design (UX) and website redesign).• Individual/Family Plans: improved buykp.org application conversion rate by 7% and site retargeting tests resulted in 42% lift in volume.• Medicare: managed multi-channel acquisition program for annual enrollment period with 27 distinctive creative executions, 191 versions, 5 test campaigns and a 100% print accuracy rate.

Responsible for the growth and satisfaction of Premier client relationships, managing Client Service account teams, partnering to provide strategic leadership and driving Digital Marketing production efficiencies to build and enhance the client's business.• Resurrected a key client relationship, growing the account over 100% in under 6 months from ~$50k to $120k per month; expanded key programs including acquisition campaigns, implemented new template design and automated trigger series.• Directed stabilization efforts for top CPG client newly transitioned to Enterprise platform; success elevated relationship, enabling expansion into international regions with expected revenue growth of 100%.• Introduced process optimizations that increased workforce efficiencies including email production, quality and revision procedures and standardization of quarterly reviews, client status and quality assurance documentation.Clients: United Airlines, Kimberly-Clark, ConAgra, Healthways, Follett and Aspen Marketing

Catalyst leading product and online experience enhancements to maximize cost savings and increase revenue for this $90MM online portfolio. Responsible for driving engagement and retention initiatives, web content management strategy and product and process improvements.- Directed cross-functional teams managing online servicing and payment platforms for Private Label (ex: Best Buy, Saks, BonTon) and General Purpose credit cards (Visa, MasterCard).- Fulfilled multiple key roles such as primary Relationship Manager (to Technology, Compliance and Legal), Digital Marketing Product Manager and Internet PMO Manager.- Managed junior staff and a $15-30MM marketing and project budget.(Interwoven Teamsite)

- Directed year-long strategic initiative to research, design and implement breakthrough purchase money mortgage product- Planned and implemented new department Project Management Office (PMO); Managed and mentored team of 5+ project managers responsible for initiatives across Consumer Lending organization- Managed multiple, key projects introducing technology and process solutions to ensure compliance with the new Consumer Protection Plan (CPP) guidelines for loan originations system.

As part of the Consumer Lending Digitization Project, managed system integration and testing of web content management solution (Documentum) for online loan underwriting platform leveraging scanning and workflow technology. Created and conducted end-user training to 120+ users in multiple departments/sites.

Consultant responsible for ensuring client expectations exceeded throughout web content management system implementations.- Documentum- Interwoven Teamsite- Vignette

Road warrior functioning as a “jack of all trades” on key client projects to implement technology and business process solutions.- ERP Consultant- Web Content Management consultant (Documentum, Interwoven Teamsite, Vignette)

Formerly Andersen Consulting