Monica F. Email & Phone Number

London, Ontario, Canada

• Oversee dining room operations and deliver high-quality dietary services for residents• Ensure compliance with Public Health standards and legislative requirements in food preparation and storage• Supervise and motivate the dietary staff, promoting teamwork and efficiency• Maintain accurate records and implement regular and therapeutic menus• Liaise with residents, families, and professionals to address care needs

Mandaluyong, National Capital Region, Philippines

• Commissioned as the Banquet Coordinator for Asian Development Bank’s food service operations• Assigned to help liaise all food services-related concerns with various organizers during the 2018 ADB Annual Meeting where 245 events transpired• Provides key support and coordination to large events and events that involve the Board of Directors, ADB President, Protocol Scenarios and other high-level officials and dignitaries • Coordinates the event details with the ADB Events Management team for proper execution of the Operations and Kitchen team • Maintains a smooth banquet operation on a daily basis by ensuring that all details are in order and are properly executed • Developed events-specific organizational tools such as, Banquet Event Order and Events Reservation Inquiry Form to help improve the process flow

Pasay, National Capital Region, Philippines

• Part of the pre-opening team that helped develop the department’s Policies and Procedures, Marketing Plan and Sales Strategies• Proactively introduces the property to customers through entertainments, daily courtesy visits, site inspections and customer events• Responsible for the account management of the hotel’s corporate clients• Prepares company contracts for the hotel in accordance with current business and pricing conditions• Executes projects and action plans that will help develop new accounts and leads and eventually turn into confirmed business for the hotel

• Responsible for leading all aspects of a Business Center by managing the center’s operations and performance• Prepares and develops a business plan and profit and loss statements• Highly focused on growing the business by the proper management of the sales pipeline to maximize the center’s occupancy• Successfully closed a sale that resulted to achieving the center’s occupancy target• Liaises with the Building Manager and other service providers to ensure that everything in the Business Center is in good condition

Pasay, National Capital Region, Philippines

• In-charge of handling corporate clients from the following industries: FMCG, Government, Information Technology, Telecommunications, Banking and Finance, Government and Non-Government Organization• Responsible for the account management of the hotel’s corporate accounts that includes proactively soliciting and handling sales opportunities• Going out on customer sales calls every day to acquire new business and/or close on business• Assists in leading all day-to-day activities with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives• Handles protocol and VIP related activities, events and groups• Conducts regular activities with bookers and decision makers to develop relationships and instill product retention

• Targets group and catering leads from the assigned market segments with an emphasis on converting the business• Closes and contracts business leads and ensures that it is properly turned over in a timely manner to the Events Management Department for quality and efficient service delivery• Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals• Acts as liaison between the hotel operations and customer throughout the event process (pre-event, event, post-event)

• Ensures that events progress seamlessly by gathering the accurate details, collaborating with other departments and following established procedures• Responsible for preparing all event documentation and coordinates with customers, other departments and service providers to ensure a consistent, high level service throughout the events process• Exhaust every opportunity to generate revenue by up-selling and offering enhancements for each event• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback

• Acts as a support to the Events Managers - facilitating site inspections, prepares proposals, contracts, Banquet Event Orders and other administrative support• Prepares a monthly accrual report of the department • Assist customers with their event bookings and inquiries• Delphi Systems Administrator

• Part of the hotel’s Pre-opening Team• Prepares proposals and contracts for business leads• Prepares and facilitates sales trip requirements for the Director of Sales & Marketing, Director of Sales, and Sales Manager that includes liaising with travel agencies, airlines and various embassies• Handles all correspondences of the Manila Sales Office

Nutrition And Food Service Management

Bachelor Of Science (B.S.), Hotel, Restaurant, And Institution Management

Honorable Mention