Monica Gilbert Email & Phone Number

Minneapolis, MN, US

St. Paul, Minnesota

Saint Paul, Minnesota

• Provided administrative support to Senior Director of Performance Improvement, Quality, Measurement and Data, Infection Prevention, Regulatory Compliance and Patient Safety plus 8 Performance Improvement Project.
• Performed extensive daily calendar management for Senior Director and Project Managers resulting in timely meetings and efficient time utilization.
• Arranged meetings, handled space procurement issues, obtained and set up necessary equipment, prepared agendas, materials and PowerPoint presentations producing well organized and smoothly run meetings.
• Acted as contact person for internal and external customers creating an efficient and professional image.
• Completed expense reports and processed invoices and check requests for department resulting in timely reimbursements and payments to vendors.
• Coordinated all travel arrangements for Performance Improvement team.

St. Paul, MN

• Provided administrative support to Director of Global Sales and Marketing, Vice President of Quality / Contract Management and 6 Sales Representatives.
• Coordinated on-site meetings and out-of-state trade shows. Managed domestic and international travel arrangements for executives and sales department including airfare, hotels, car service, and meeting rooms, creating.
• Reviewed and updated all contracts on global contract web-site, making the process of finding the most current and appropriate documents easier and more efficient.
• Assessed flow of new contracts, developed new filing system for contracts, and improved contract web-site layout.
• Processed monthly expense reports for executives, ensuring timely reimbursement.
• Created and implemented instruction and reference manual for reception desk coverage, resulting in better service to executives and visiting customers.

Greater Minneapolis-St. Paul Area

• Provided administrative support to Vice Presidents of Sales (2), Training Directors (2) and Account Managers (70+)
• Prioritized projects, including preparing reports and presentations, coordinating meetings, conference calls, and calendar requests among internal and external managers.
• Assisted Account Managers as Go-to-Person by processing sample orders, fulfilling literature requests, shipping training materials, solving IT issues, and completing sales reports, ensuring sales goals were met and.
• Managed training seminars and regional, and national sales meetings for 25 – 150 people. Negotiated hotel contracts, coordinated site selection, including travel, hotel, catering, and ground transportation, resulting.
• Facilitated department move to new building; designed new department work room and coordinated packing and moving, ensuring an efficient and stress-free transition.
• Coordinated interview schedules, including travel arrangements, for 6 – 8 prospective new account managers per month. These well-organized meetings provided a great first impression of the company and were critical for.

Oakdale, MN

• Provided administrative support to Vice President of Sales & Marketing and Account Managers (20)
• Served as liaison between Vice President and external Managers creating a team environment.
• Developed and managed on-boarding process for incoming Account Managers, promoting professional first impression of the company and improving efficiency.
• Compiled and managed customer communication including annual price increase notification letters (3,000+), quote letters, and finalized non-conformance reports, resulting in better customer service.
• Developed new filing system for Supply Agreement contracts, improving accuracy and processing of product orders.
• Maintained inventory of promotional gifts and brochures creating good customer relationships.

Roseville, MN

• Provided administrative support to Healthcare Sales Director and Managers (2)
• Collaborated with Sales Director to prepare standard and complex sales proposals (4 per month) consistently meeting all deadlines.
• Managed invoice coding ensuring accurate numbers for department budget.
• Planned and executed trade show (8 per year) logistics for 3 business units, providing great booth location, appropriate trade show display, literature, promotional items, and advertising, resulting in better.
• Hired and trained temporary personnel, improving daily work flow.
• Investigated and implemented marketing and promotional plans of season tickets for local professional sports teams, leading to stronger customer relationships.

Stillwater, MN

• Provided administrative support to Vice President of Sales/Marketing, Marketing Controller and 15 Account Managers.
• Managed multiple projects, drafted communications, and coordinated meetings and calendar requests among internal and external employees.
• Prepared monthly sales report for Vice President with input from 15 Account Managers.
• Coordinated event planning and logistics for all sales meetings (6 per year) resulting in well organized and smoothly conducted meetings.
• Arranged hotel, travel arrangements and catering for successful monthly customer visits.
• Supervised Marketing Secretary which resulted in accurate and timely projects.

Meeting And Event Management Certificate, Administrative Professional Certificate, Computer Proficiency Certificate

Education record

Secretarial Certificate