Customer Account Manager III | Emerging CoreMarch 2020 - April 2021- FY 2020 - President's Club Achievement | Top 15 Performance in Company- FY 2020 - Awarded as one of the Top 3 Account Managers in Company- FY 2020 - Delivered 287% Quota Attainment- FY 2020 - Delivered 216% New Business Attainment- H1 2020 - Customer Loyalty Adaptability Award- Customer Loyalty Advisory Board, MemberCustomer Account Manager II | VSBDec 2018 - Dec 2019 - FY 2019 - President's Club Achievement | Top 15 Performance in Company- FY 2019 - Awarded as one of the Top 3 Account Managers in Company- FY 2019 - Delivered 152% Quota Attainment- FY 2019 - Delivered 135% New Business Attainment- FY 2019 - Customer Experience Partnership Award- Q1 2019 - Customer Loyalty Efficiency AwardEstablished a professional working relationship with day to day users and C-level personnel. Held responsibility for the customer’s satisfaction and engagement. Managed a pipeline of add-on and upgrade opportunities within a set of existing accounts. Responsible for customer retention (dollar and logo) throughout the renewal sales cycle. Provided timely forecasts and risk analysis to managers and VPs. Tracked customer and partner interaction, leveraging Salesforce.Worked collaboratively with internal team members and partner ecosystem to address client satisfaction issues while ensuring excellent responsiveness and communication. Resolved complex account inquiries including but not limited to; treasury requests, contract status, and invoicing disputes.

Oversaw a small team of Customer Success Managers while reporting to Director level leadership. Responsible for creating policies and procedures that optimize the customer experience. Analyzed customer data to identify the best practices. Tracked process challenges and provided feedback.Team as a whole carried responsibility for developing customer relationships that promote retention and loyalty. Worked closely with customers to ensure overall satisfaction and identify areas for improvement. Analyzed existing account subscriptions while making applicable recommendations that led to the best experience.

- H1 2018 - Achieved 180% of quota- H2 2018 - Achieved 141% of quota- FY 2018 - Top Performing Representative Identified, prioritized, penetrated, and helped to close targeted business opportunities in assigned accounts. Liaised with marketing and product development teams to coordinate programs that built business. Developed and maintained relationships with key business partners. Worked effectively with corporate staff, took direction, and worked as a team to deliver a high degree of customer satisfaction ultimately growing the revenue base for clients.

- 12/2017 - 105% Quota Attainment- 11/2017 - 85% Quota AttainmentIdentified developmental potential in accounts by studying current business trends. Evaluated specific needs for individual accounts. Nurtured contacts and relationships while qualifying potential opportunities and scheduling appointments. Developed sales by making initial contact and explaining new product offerings as well as product enhancements. Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests.

- 10/2017 - 102% Quota Attainment- 09/2017 - 103% Quota AttainmentAssisted businesses of all sizes to achieve compliance with sales and transactional tax requirements by delivering comprehensive, automated, cloud-based solutions that are fast, accurate and easy to use. Generated and qualified leads while transforming them into new SaaS opportunities.

Performed the highest level of customer service to all past, current, and future residents. Filed and recorded all relevant insights for reporting and tracking. Inspected all apartments to uphold premium level of quality. Demonstrated community and product knowledge tailored to the clients’ needs. Adhered to all components of the Fair Housing Act. Nurtured all prospects and performed full cycle lead management, ultimately ending in closing the deal. Executed all application processing, applicant screening, credit and background checks, and lease execution. Planned and performed all marketing events and promotions for current and future residents.Met or exceeded on given quota during entire term.

Consistently demonstrated the ability to find, search, and place qualified professionals that met the client needs. Managed, filtered, and pipelined qualified candidates to client business units throughout the nation. Attracted, interviewed, and selected candidates for contract, contract-to-hire, and full-time opportunities for Apex's various clients and opportunities.

Responsible for assisting customers with purchasing lodging arrangements and accommodations. Recommended additional or alternative services and activities to customers while gauging each customer's preferences and necessities. Qualified all incoming inquiries and feedback.Met or exceeded on given quota during entire term.