Monica Thomas Email & Phone Number

Raleigh, NC, US

Durham, NC, US

Durham, NC, US

Durham, NC, US

Customer Account Manager III | Emerging CoreMarch 2020 - April 2021- FY 2020 - President's Club Achievement | Top 15 Performance in Company- FY 2020 - Awarded as one of the Top 3 Account Managers in Company- FY 2020 - Delivered 287% Quota Attainment- FY 2020 - Delivered 216% New Business Attainment- H1 2020 - Customer Loyalty Adaptability Award- Customer.

Durham, NC, US

Oversaw a small team of Customer Success Managers while reporting to Director level leadership. Responsible for creating policies and procedures that optimize the customer experience. Analyzed customer data to identify the best practices. Tracked process challenges and provided feedback.Team as a whole carried responsibility for developing customer.

Durham, NC, US

- H1 2018 - Achieved 180% of quota- H2 2018 - Achieved 141% of quota- FY 2018 - Top Performing Representative Identified, prioritized, penetrated, and helped to close targeted business opportunities in assigned accounts. Liaised with marketing and product development teams to coordinate programs that built business. Developed and maintained relationships.

Durham, NC, US

- 12/2017 - 105% Quota Attainment- 11/2017 - 85% Quota AttainmentIdentified developmental potential in accounts by studying current business trends. Evaluated specific needs for individual accounts. Nurtured contacts and relationships while qualifying potential opportunities and scheduling appointments. Developed sales by making initial contact and.

Durham, NC, US

- 10/2017 - 102% Quota Attainment- 09/2017 - 103% Quota AttainmentAssisted businesses of all sizes to achieve compliance with sales and transactional tax requirements by delivering comprehensive, automated, cloud-based solutions that are fast, accurate and easy to use. Generated and qualified leads while transforming them into new SaaS opportunities.

Charleston, South Carolina, US

Performed the highest level of customer service to all past, current, and future residents. Filed and recorded all relevant insights for reporting and tracking. Inspected all apartments to uphold premium level of quality. Demonstrated community and product knowledge tailored to the clients’ needs. Adhered to all components of the Fair Housing Act. Nurtured.

Glen Allen, VA, US

Consistently demonstrated the ability to find, search, and place qualified professionals that met the client needs. Managed, filtered, and pipelined qualified candidates to client business units throughout the nation. Attracted, interviewed, and selected candidates for contract, contract-to-hire, and full-time opportunities for Apex's various clients and.

Teton Village, US

Responsible for assisting customers with purchasing lodging arrangements and accommodations. Recommended additional or alternative services and activities to customers while gauging each customer's preferences and necessities. Qualified all incoming inquiries and feedback.Met or exceeded on given quota during entire term.