• Provide business/data analysis, data mapping and reporting expertise to requested client reporting.• Identify automation opportunities in reporting, developed and maintained dashboards for broader leadership team.• Analyze large datasets to identify trends and patterns in customer behaviors.• Partner with business stakeholders to understand, define and support data requirements.• Develop polished visualizations to share results of data analyses.• Run analyses within software to process large datasets.

• Manage the LensCrafters Fleet Communications Process and serve as LensCrafters Single Point of Contact for the Milan team, ensuring all project information and details for all project scopes are communicated and distributed in a timely manner to all partners and field members.• Created, implemented and manage a process to track and respond to exterior signage requests received from Field Teams; partnered and established service level agreements with all departments involved in the exterior signage process• Manage the team's database which is used to store data and project information for all LensCrafters stores and ensuring its continued functionality• Design, create and distribute postcards showcasing Fleet’s recent projects, celebrating all project openings and expanding visibility of successful projects • Identified and implemented opportunity to engage through LinkedIn; partnered with Recruiting to showcase Fleet Team accomplishments on the LensCrafters Social Media pages; expanded exposure of team accomplishments and recent project completions

• Support LensCrafters Store Development annual project plan via execution of all up-stream planning activities• Audit all department data to ensure internal and external accuracy for projects and operational information• Facilitate timely open-issue resolutions via consistent follow-up and key partner accountability • Track and manage all store development project communications (kick-off, post construction survey, photo collection) in partnership with brand communications on a weekly basis• Record all Real Estate and Tactical Planning quantitative and qualitative data to aid in brand decision-making• Create and maintain weekly internal department dashboards and reporting• Liaison to Milan Master Data for all store project information

• Lead the execution of all operational activities involved in the set-down and opening of new stores, including collaboration with key partners for all functional areas (i.e. Field Operations, Visual Merchandising, IT, Design, Construction)• Ensure consistent execution of Visual Merchandising Guidelines and Brand Standards by overseeing and leading the training of store teams• Ensure exceptional service levels through open issues resolution and post-mortem process improvement• Remote and on-site leadership of field teams to deliver project on time and in scope

• IT/Systems project management support and analysis for new stores, remodels, relocations and closings for North America, monitoring the status of each project to achieve timelines and actively support remote teams• Influence customer experience digital evolution through planning, coordination and deployment of advanced digital measurements project• Improved support partners service levels by establishing and fostering working relationships with brand partners and external vendors

• Create, monitor and analyze customer service KPIs for the bank and international subsidiaries to ensure departmental accountability to satisfaction levels• Support the development of a company-wide quality assurance program through process improvements resulting in a better understanding of service levels provided by each of the departments• Influence corporate culture through contributions to the communication plans

• Analyze and report creation of social network behavior for clients such as Mazda, Johnson & Johnson and the National Federation of Coffee Growers which resulted in an optimized social network strategy• Transfer complex information to simple trends and action items for clients to use more effectively• Analysis and processing of customer databases and Customer relationship management (CRM) for large advertising and media Agency

• Work closely with international brands (i.e. Baileys, Smirnoff and Diageo Wines) to develop partnerships with local businesses to secure third party promotions• Support and supervise the events of the brands, working closely with marketing and media agencies to establish and maintain marketing campaigns that reflected each one of the brand's strategies• Led account management, strategy, targeting and campaign development for Smirnoff

• Work directly with other delegations and international organizations to plan and negotiate multiple UN resolutions and event coordination• Attend meetings and prepare reports for various committees of the UN on behalf of Colombia• Support the Ambassador of Colombia to the UN with daily operational functions, such as translation of documents (English-Spanish) and coordination of activities with other delegations