Mônica Kato Email & Phone Number

Management of a client portfolio across Energy, Mining, Oil & Gas, Infrastructure, and Telecommunications industries in LATAM. Use data analysis to guide strategic planning customized for each client, nurturing long-term commercial relationships that boost retention and loyalty. Direct Customer Success Activities to educate clients on functional capabilities aligned with their goals. Working closely with Product and Marketing teams, to improve customer communication by preparing personalized content tailored to each client's specific needs, highlighting the service's features and benefits.

Identified potential clients through in-depth analysis of ideal customer profiles and buyer personas, which involved pre-qualifying inbound leads and preparing reports for the sales team to streamline their strategies.

São Paulo, São Paulo

Participated in the oversight of international shipments, inventory management, and validation of international shipping documents from departure abroad to delivery at the customer's location. Additionally I was responsible for preparing spreadsheets and periodic reports for management analysis.

Campinas, São Paulo, Brazil

Supported directors by facilitating communication between the headquarters in the USA and matters and projects related to the branch in Brazil. Communicated with stakeholders to streamline administrative operations, including managing administrative and financial processes like invoices, bills, and overseeing third-party service providers.

Jaguariúna, Brasil

Assisted in monthly financial closing activities, including creating spreadsheets and reports for management analysis, and conducted operational tasks such as spreadsheet management and financial calculations.