Monica Koszta Email and Phone Number
Monica Koszta work email
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Monica Koszta personal email
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Monica Koszta is a Director Of Operations at Everience Romania. She possess expertise in customer relations, telecommunications, problem solving, english, hungarian and 28 more skills. Colleagues describe her as "Monica is a very organized, reliable and dedicated person. She is a hardworking, top-performing professional and a great manager in its fullest expression. Monica's strenghts: she is responsive to changes, customer oriented, team player and has large experience in management. I would have no hesitation in recommending Monica for any role where clear thinking, strong leadership skills and high standards are required. Definitely one great person to work with. " and "Monica is a pleasant and well educated individual, with high level of Communication Skills, focused on Priorities and Targets Achievement. The combination of her Technical and Business understanding, making her the crucial Professional for every organization that has to Communicate correctly Business Requirements and Objectives into Customer Service Processes and Strategies!"
Everience Romania
View- Website:
- everience.com
- Employees:
- 344
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Director Of OperationsEverience RomaniaBucharest, Romania
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Director Of OperationsEverience Romania Aug 2016 - PresentTimisoara- Monitor and proactively manage all delivery and service level obligations to insure quality of service provided to our customers - Develop, manage and propose service improvement plans internally and with customers- Drive internal processes to insure the highest quality of service and work with teams to improve if needed- Manage delivery managers and team leads located in Timisoara- Create and contribute to an environment that is oriented to innovation, productivity, high quality and customer service- Ensure customer relationship and communicates in a proactive and innovative way- Support in defining and executing the HR policy of the group -
Customer Service ManagerRcs&Rds Jul 2010 - May 2016Bucharest, RomaniaResponsibility:- Development and management of customer service structures for RCS&RDS- Creating department specific objectives according to the yearly company general objectives- Manage and control the customer service departments activity, in relation to KPI`s and budget- Organize a specific scheduling and working hours of the staff, according to the customer need and employee residence- Reorganize the structure of Customer Service Department according to the dynamic of the company (close down obsolete structures, create new departments, etc) - Involve in recruitment and selection process for management and key positions- Ensure the implementation of an action plan for suggest improvement of processes (from direct customer interaction) to increase customer satisfaction in relation to the company, etc -
Customer Service CoordinatorRcs & Rds Dec 2006 - Jul 2010Budapest, Bratislava, Brno, Belgrade, ZagrebResponsibility:- Active participation in development and management of customer service structures for RCS&RDS/Digi TV, including start-up in : Hungary, Slovakia, Czech Republic, Serbia and Croatia (from daily operations to strategic management)- Implementing the Customer Service Department strategy and company policies in the CEE countries- Adjustment of the internal procedures according to local specificities and needs of each country - Assure support and coaching for Customer Service management team from CEE countries - Monitoring and evaluation of Customer Service department activities and results from CEE countries- Involve in recruitment and selection process for management and key positions- Organize, co-ordinate and control the customer service departments activity from the CEE countries when the Customer Service Manager position is not filled- Reporting on national and international level, etc
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Call Center CoordinatorRcs&Rds Jul 2006 - Dec 2006OradeaResponsibility:- Creating development plans, monitoring and evaluation of department activity (both for employees and the department to achieve the requested parameters)- Knowledge management – create knowledge database and responsible for being updated- Monitor teams performance (quality monitoring and evaluation), - Identify training needs in order to achieve service quality- Analyses and validates optimum manpower, etc
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Call Center SupervisorRcs&Rds Aug 2005 - Jul 2006OradeaResponsibility:- Develop and implement internal procedures for the call center (operators and shift leaders) in accordance with department and company policies- Evaluate operators and department activity (both from quantitative and qualitative point of view)- Handling escalated customer complaints- Supervise daily operations, etc
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Network AdministratorProsport Oradea Jan 2004 - Jul 2005Oradea
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Project ManagerLife Youth Foundation Sep 1999 - Jul 2002OradeaMain activities:- developing and implementing projects in the field of environmental protection and citizens awarness regarding environmental issues in the decision-making process, - co-ordination, motivation and mentoring of volunteers in the foundation
Monica Koszta Skills
Monica Koszta Education Details
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Computer Systems Security - Network Security -
Environmental Engineering
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High School "Aurel Lazar" OradeaChemistry - Biology
Frequently Asked Questions about Monica Koszta
What company does Monica Koszta work for?
Monica Koszta works for Everience Romania
What is Monica Koszta's role at the current company?
Monica Koszta's current role is Director Of Operations.
What is Monica Koszta's email address?
Monica Koszta's email address is mo****@****ail.com
What schools did Monica Koszta attend?
Monica Koszta attended Universitatea Din Oradea, Universitatea Din Oradea, High School "aurel Lazar" Oradea.
What skills is Monica Koszta known for?
Monica Koszta has skills like Customer Relations, Telecommunications, Problem Solving, English, Hungarian, Customer Service, Ip, Call Center, Management, Troubleshooting, Team Management, Call Centers.
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