Monica Sims Email & Phone Number

Fredericksburg, Va., Us

• Manage receptionist/front office area, answer phones, and greet customers.• Respond to information requests, process customer orders in person or via Fax, Email or Phone.• Resolve Customer Service concerns regarding deliveries and/or product issues.• Coordinate logistics for department and sales meetings.• Enter Corporate Transfers and coordinate with the Production staff for expected delivery timeframes.• Process payments, book LTL shipments and receipt confirmations for invoicing and inventory maintenance.

• Responsible for procurement of material throughout the facility.• Maintained warehouse inventory amounts of stock items utilizing Maximo Inventory Software.• Coordinated logistics for departments based on production needs.• Served as point of contact for service providers in maintaining or repairing facility equipment.• Reviewed Purchase Requests and issued Purchase Orders based on same.• Prepared tracking spreadsheets for expenses and invoicing used by Partnership for Monthly budget oversite and Annual projections.

Phoenix, Arizona, Us

• Greeted and registered all guests in a courteous and professional manner.• Processed guest payments for room, food, beverage and phone charges.• Ensured Front Desk log was updated with daily operational information.• Fostered strong working relationships with all hotel departments.• Monitored room availability using Visual Matrix for guest reservations.• Answered telephone call within 3 rings and directed them using hotel protocols and etiquette.

• Improved communication efficiency as primary liaison between staff, clients and vendors.• Scheduled and confirmed sales staff appointments for potential clients.• Coordinated with vendors and crew chiefs to establish cost effective purchasing.• Qualified competitive subcontractor bids prior to execution of contracts.• Assisted the project manager with bidding new jobs and projects.• Created databases and spreadsheets to improve inventory management and cost efficiency.

Monitored trademark docket for deadlines and actions needed. Conducted electronic filing of US and Foreign trademark applications, assignments, registrations and post-registration maintenance documentations and renewals. Coordinated with foreign counsel on international clearance, filing, maintenance and renewal matters; oversaw processing and payment of foreign associate invoices. Served as client liaison, including drafting reporting letters forwarding applications and responses as filed. Performed searches for appropriate specimens to be submitted for approval and subsequent submission to the US Trademark Office. Contacted clients via email and phone for the purpose of verifying client's intention to maintain their mark and explained procedural requirements for registrations and renewals. Prepared and submitted time reports for client billing.

Oklahoma City, Ok, Us

Responsible for performing operational support duties of the Facilities Management Department. Assisted the Facilities Manager as directed; ensured that all facilities, properties and office service functions operated effectively and efficiently; maintained schedule of building maintenance; processed requests from branches and departments to ensure requests are completed in a timely fashion. Performed a variety of routine daily tasks; reviews and prepares reports and correspondence; participated in special department projects.

Prepared and produced reports, correspondence, and presentations utilizing sensitive or confidential company information. Downloaded and manipulated data on spreadsheets; distributed reports from web based databases; developed and maintained complex web sites using proprietary web publishing software applications. Created PowerPoint presentations for use by staff member in both department meetings and client presentations. Scheduled meetings, coordinated travel arrangements, and maintained appointment calendars on behalf of department managers and supervisors. Also organized meeting amenities (i.e. refreshments, etc.). Facilitated workflow through the supervisor's office, ensuring all items requiring follow up actions are addressed in a timely manner. Conveyed supervisor's instructions and requirements and exchanged information with senior managers on the supervisor's behalf. Created and maintained sensitive department records; used data to prepare letters and memoranda for supervisor's signature. Responded to inquiries from internal and external customers. Received visitors and ensured telephone callers reach their appropriate destination

Provided legal and administrative support for the firm’s Senior Associate including preparing, proofreading and filing documents with the U.S. Patent and Trademark Office as well as the PCT Office based on client requests and the PTO or PCT regulations. Prepared and filed U.S. Trademark applications; responded to office action; submitted 8 & 15 specimens; and reported same to clients as appropriate. Reviewed U.S. and International search reportfor preparation of Patent and Trademark Infringement Opinions. Prepared documents for response to EP and foreign office actions and proofreading same, produced necessary patent registrations, provided updated reports to clients in regards to pending applications, and followed through with patent office on submitted requests. Maintained daily docket, working client files, recorded and stored closed files, screened incoming letters and correspondence, met and greeted new and current clientele, scheduled attorney’s meetings and business appointment, handled travel itineraries and arrangements, and performed general office maintenance. Reviewed and provided effective measures for shipping of materials to clients and fulfilled other requests. Communicated with clients/inventors to ensure a clear understanding of the procedures that were required to file their applications and/or responses. Provided coordination support for in-person meetings.

Managed Excel spreadsheet for tracking outgoing and incoming client documentation from Field Sales Representatives, District and Regional Managers. Created Database of client company information for Mail Merge documents. Prepared personalized renewal contracts and cover letters for Distributors and Suppliers based upon company templates and database. Forwarded PDF copies of client documents to Field Sales Representatives, District and Regional Managers.Drafted weekly production reports utilized by clients for tracking expenses on a per project basis. Utilized internal accounting procedures to prepare monthly reports for planning quarterly and annual budgets. Served as liason between client sales teams and on-site staff to communicate project needs and maintain quality assurance of products provided by Bayer Environmental Science. Updated staff time records for payroll and production.

Provided summarized feedback to program presenters based on evaluations forms prepared by participants in the pharmaceutical education programs.Prepared and reported monthly demographic and financial information to client companies based upon information provided by program speakers.Communicated with speakers, vendors, and venue representatives to ensure all details regarding upcoming programs were addressed, including the Pharmaceutical regulations for presentations. Registered participants and supplied information regarding upcoming programs.Assisted with preparation of documents for presenters to utilize at the programs, including sign-in sheets, on-site registration forms, program specification sheets, and evaluation summary forms. Prepared Federal Express packages, answered switchboard, routed e-faxes and mail to appropriate team members.

Chicago, Illinois, Us

Provide legal and administrative support for firm’s Partner and Senior Associate including preparing and filing documents within the United States Patent and Trademark Office according to clients requests and special instructions. Communicate with foreign colleagues, assist with documentation responses and preparation, produce necessary patent registrations, provide updated reports to clients in regards to pending applications, and follow through with patent office on submitted requests. Maintain working client files, record and store closed files, screen incoming letters and correspondence, meet and greet clientele, schedule attorney’s meetings and business appointment, handle travel itineraries and arrangements, and general office maintenance.

Washington, Dc, Us

Assisted staff attorneys with filing and prosecution of patent applications, produced report memoranda and documentations, and created legal documents through dictation, drafts, and handwritten and oral instructions and notes. Assisted with the preparation and prosecution of patent, trademark and copyright applications; maintained USPTO and client correspondence throughout the process; tracked submitted applications; and prepared Information Disclosure Statements concerning client’s case.

Supported two Attorneys. Prepared and filed responses in the U.S. Patent and Trademark Office based on client instruction and Patent Office rules. Corrected and cleared electronic docket reports generated in New York Office for both Attorneys. Communicated with U.S. Patent Office staff in reference to pending patent applications status. Prepared letters to clients and associates reporting pending prosecution actions from and responses as filed in the U.S. Patent and Trademark Office.

Supported Herbert Keil, Partner. Prepared and filed responses in the U.S. Patent and Trademark Office based on client instruction and Patent Office rules. Maintained docket for U.S. and foreign patent applications. Communicated with U.S. Patent Office staff in reference to pending patent application status. Provided foreign associates with instructions for filing papers and necessary responses based on U.S. Patent practice. Prepared letters to clients and associates reporting pending prosecution actions from and responses as filed in the U.S. Patent and Trademark Office.

Troy, Mi, Us

Supported Ron Kananen, Managing Partner. Responsibilities included coordination with staffers regarding filing of responses in a timely fashion in the U.S. Patent and Trademark Office, PCT and other international agencies based on client instructions. Corresponded with U.S. Patent Office staff about status of pending applications. Provided Managing Partner, Associated Attorneys, Patent Agents and clerks with individual dockets to facilitate coordination of administrative and clerical needs for upcoming responses. Provided daily docket maintenance and updating of all pending cases during the patent prosecution process. Preparation of U.S. Patent application based on Japanese priority applications. Entered same in the firm’s electronic docketing system. Prepared and filed executed formal papers, issue fees, maintenance fees and corrected formal drawings as needed. Reported to client responses to patent prosecution actions as filed in the U.S. Patent and Trademark Office.

Certification, Human Resources Management/Personnel Administration, General

Certification, Administrative Assistant And Secretarial Science, General

Medical Coding And Billing Certification, Medical Coding And Billing

Certified Chef, Culinary Arts

Associate Of Science (A.S.), Paralegal Studies