Monica K. Email & Phone Number

Baltimore, Md, Us

• Conduct interviews in-person and over-the-phone to obtain, clarify, and verify information about initial and continuing eligibility for disability and health insurance benefits, and eligibility for supplemental security income (SSI) including State supplements. • Resolve entitlement discrepancies, clarify payment issues and make final decisions for initial and continuing claims for benefits and payments.• Explain Social Security laws to the public and communicate effectively.• Obtain evidence to establish benefit eligibility requirements and accurately determine the amount of benefits paid to individuals. • Investigate claimants’ allegations, analyze claimants’ financial situation, apply policy, and make SSI eligibility determinations. Service Representative, Social Security Administration

Baltimore, Md, Us

Service Representative, Social Security Administration• Interview beneficiaries and the general public to determine the nature of their problem.• Explain technical information, gather facts and resolve problems relating to Social Security programs for retirement, survivor, disability, and supplemental security income. • Screen beneficiaries’ information and apply program knowledge to resolve benefit eligibility requirements or payment issues.• Research Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims.• Explain legal provisions and resolving complex issues (e.g., obtaining benefits, payment interruptions, etc.) to large volume of people from different socioeconomic backgrounds.• Use a computer to reconcile discrepancies and respond to technical inquiries concerning benefit entitlement, benefit payments, etc.

Seattle, Wa, Us

• Ensure entire cash handling and register function performed accurately and consistently.• Ensure apt types as well as amounts of supplies, materials and merchandise are suitably ordered and stocked• Convey new product information and details to partners• Maintain store operations, financial contribution and partner development final accountability.• Train and prepare partners to demonstrate entire Starbucks client service standards, star skills and operating standards.• Expect as well as encourage complete participation of partners to develop store goals plus develop plans.• Identify daily plus weekly staffing requirements along with recruits• Conduct interviews and ensure to make hiring as well as termination decisions• Prepare schedules along with apportions partner work hours as well as schedule partners time off.• Resolve all partner complaints as well as concerns.• Provide continuing performance feedback and conduct formal performance along with salary reviews plus counsel partners.• Provide Starbucks “Service Experience” constantly for each customer.

• Provide student support and customer service• Be present, visible, and available to students, faculty and staff requiring technical assistance.• Answer questions from callers, as well as students on campus with technical issues.• Research for solutions to questions that you are unfamiliar with. Learn to use the power of Google.• Be acquainted with the available help resources and stay updated with campus technology changes and problems• Familiarize themselves with new software and hardware applications used in the open computer lab • Create computer issue tickets• Attend all Computer Lab Assistant training sessions.• Training using Web-Access, the use of college website function and I-Getc websites.