Monica Lao Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Kestrel Health Inc. was acquired by HMP Global

Jacksonville, Florida, United States

- Develop social media content and manage social calendars for WoundSource® and WoundCon®.- Collaborated with KOLs and subject matter experts to curate compelling and relevant wound care content.- Managed banner advertising, webinars and white paper development programs for WoundSource®- Generated monthly analytic reports on the performance of digital campaigns, highlighting key metrics.- Create sales presentations to support budgeting decisions of projects ranging from 10K to 50K in revenue.

- Successfully onboard new clients, contributing to an increase in revenue- Established strategic partnerships with local organizations, enhancing service offerings and community ties.- Developed and implemented sales strategies that boosted membership sales.

- Streamlined office operations and procedures, improving efficiency and reducing operational costs.- Oversaw the maintenance and upkeep of office facilities, ensuring a professional and welcomingenvironment for all members.- Organized and managed over 50+ community events, including workshops and networking sessions, resulting in an increase in member satisfaction.- Provided exceptional customer service to members, addressing concerns and facilitating solutions.

- Enhanced office efficiency by providing administrative support, including schedule management and professional phone answering.- Delivered high-quality customer service, handling inquiries and resolving issues promptly, leading to positive member feedback.- Coordinated daily office activities and assisted with event planning, contributing to a smooth and organized office environment.

Jacksonville, Florida

Bachelor'S Degree, Health/Health Care Administration/Management

Communication Studies

Minor