Monica Laranja Flor Email & Phone Number

Pawtucket, RI, US

• Responsibilities: Data Imports of Sponsored Child Updates (SCU):
• Review SCUs received from the field for absolute accuracy
• Crop photos and and accept/log into CRM
• Print, insert Program Area Updates (PAU) and stuff SCUs for distribution of mailing
• Run label/envelope machine and match child communications to labeled and printed envelopes Data entry of digital/postal child communications:
• Digital Download PDF files of digital child letters from field offices Read and review all communication content for absolute accuracy before accepting and logging into CRM Digital letters are emailed to sponsors

• Manage and produce the Out of Standard Business Services Risk Portfolio for the Business Services GO Foundational Control
• Formulated complex queries using the Governance Risk & Compliance (GRC) Archer system of record to deliver customized reports
• Analyze overall portfolio of issues to produce large metric reports in Microsoft Excel to be presented to executive leadership

• Manage the MDM ceremonies schedule for Scrum teams PODZilla and Gravity to ensure accurate scheduling times
• Facilitate, create and publish agendas for the Interactions Analyst community of practice meeting
• Create Excel spreadsheets to record/gather metrics for Citizens Bank Colleagues/contractors to increase access for managers to utilizes resources
• Assist in the creation and development of the Year Up Citizens Bank program SharePoint site which resulted in an increase of productivity

• Manage the compliance training notifications tracking Excel spreadsheet and communication process to ensure our vendors Fidelity, Accenture, and Infosys colleagues upheld their training requirements
• Update the CFG- Fidelity invoice tracker by adding new invoices and researching the status of all open and past due invoices to assist managing the payment process
• Constructed and sent a weekly email soliciting topics and drafting/publishing agendas for the team’s staff meeting
• Ordered Citizens Bank gear, catering, and supplies for the Alliance team
• Help Scrum Masters book rooms for their ceremonies, and gather PTO requests from the teams
• Assisted with the planning of quarterly employee appreciation events including communicating with non-profits to incorporate charitable activities, and sending reminders to represent the company culture of helping.

United States

• Trained new employees on safety and food prep for two years resulting in staff readiness
• Filed two sanitation logs daily to ensure no contamination meeting OSHA requirements
• Restocked inventory 5 times a day to ensure customers satisfaction

United States

• Handled cash and credit cards transaction daily for two years to ensure no errors
• Managed end of the day proceeds audits to ensure accurate cash amount in safe
• Assisted with covering responsibilities of 20 people while on their breaks daily

United States

• Trained new employees on safety and food prep for two years resulting in staff readiness
• Filed two sanitation logs daily to ensure no contamination meeting OSHA requirements
• Restocked inventory 5 times a day to ensure customers satisfaction

Bussiness Operations Training, Business

• Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes.

Central Service Techinican

I learned how to properly sterilize surgical equipment. I learned how to code with medical terminology and how to put it into the system..