Monica Hammond, Mba Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

As the Operations Director of PLMA, my priority involves streamlining internal processes and external systems that directly impact current members, prospective organizations, and our leadership so that we continue to serve as the industry's leader in dynamic load management through our programming, content, events, and networking opportunities. In this role, I support:• Define and implement strategies including organizational compliance surrounding a dozen company policies, and over 50 standardized processes and operational procedures. • Provide oversight of daily operations involving membership, in-person and virtual events, leadership meetings, and invoicing for nearly 200 organizations• Management of four auxiliary staff members with oversight of projects and tasks, review and analysis of floorplans, menus, vendor contracts, and database components that support all event, membership, and sponsorship activities• Optimization of resource allocation for all volunteers, digital platforms, and staff responsibilities to manage events, print materials, and external partnerships that streamline efficiency for over 1,900 total attendees annually• Align organizational goals and operational tasks to ensure all strategic initiatives, operational imperatives, and leadership group projects and programming targets are achieved while facilitating growth and minimizing riskThe above items were accomplished by utilizing a master planning tool that outlines start and end dates, responsible parties for each task, and the subsequent activities needed to complete each activity which ultimately resulted in faster completion times by 25%, effective communication, and improved efficiency.Additionally, these efforts resulted in a 16% increase in member organizations overall and over 11% in upgraded memberships in the last 3 years.

Austin, Texas Metropolitan Area

This role provided me with the opportunity to optimize external membership customer service processes and internal systems within the organization surrounding communications, financials, and planning efforts for in-person, hybrid, and virtual events. As the Operations and Member Services Manager I actively support:• Creation, development, and execution of conference presenter agreement forms that streamlined compliance with speaker deadlines, and acquisition of speaker details for over 120 representatives• Improved the registration and financial reconciliation processes for nearly 60 sponsor organizations with the design and implementation of internal systems that automatically generated invoices for each sponsorship level• Generated and provided supervision for over five internal collaborative platforms and webpages that allowed over 100+ volunteers and board members to quickly access and distribute digital files, resources, and communications to membershipBy developing a stronger operation internally, this role allowed me to garner faster response times from both staff, volunteers, and board members which saved time and more easily managed resources used to strengthen programming and content.

Austin, Texas, United States

As the Member Services Manager my role was essential to providing a dedicated resource for current members and prospective organizations to obtain more information on membership benefits, networking events, and volunteer opportunities:• Organized 35+ virtual membership activities including online conferences, webinars, and training opportunities for 3K attendees• Managed updates and distributed information for over 10K current members, prospective members, and former stakeholders within organizational databaseProviding these services directly supported the executive level of the organization and allowed leadership to focus more on strategic initiatives, operational imperatives, and business planning.

Austin, Texas, United States

Mental health isn't just a buzzword for me, but rather a priority that I feel every individual and organization should embrace. During the pandemic, the concept of burnout and overworking was frequently highlighted because we found ourselves with no separation between work and personal lives. Although things have returned back to "normal," I haven't forgotten the concept of establishing healthy habits. I not only focus on business strategies to increase productivity and efficiency, but I also utilize the approach of self-care as a priority so that these strategies are sustainable long-term. Accomplishments include:• Educate small businesses or individual clients on how to save time and money by reviewing daily routines or habits, shifting responsibilities to priorities, and eliminating key factors contributing to stress resulting in higher productivity.• Assistance in creating and execution of strategic plans for clients that optimize delegation or support, proper time management and firm boundaries to prioritize mental health. • Identification, analysis, and execution of digital platforms, software, and physical items to assist clients in streamlining internal processes and external services that allows more time to be spent in their zone of genius.My role as a consultant is to lead with a focus on purpose and passion while achieving the desired goals of your life and/or business. In return, your workload and spare time can be spent doing the activities that you truly desire - not being buried in endless tasks and constant overwhelm.

Austin, Texas, United States

As the Founder and Chief Strategy Officer, my priority lies in making sure my clients have effective strategies and a sustainable plan of execution to help them achieve their goals - business or personal. With a focus on streamlining complex processes into simple solutions for both events or operations, my approach revolves around optimizing MORE of your resources with LESS effort and money:• Oversight of the development of organizational strategies, small business planning, and utilization of current data and trends to design goals, objectives, and tactics designed for businesses with a team of 1-10 employees.• Orchestrate operations and logistics to support virtual events and activities including seminars, workshops, and meetings for 50-200 people that identify growth opportunities and strategic initiatives. • Delivered personal coaching for clients across various industries and levels of experience which involved evaluating skillsets, unique challenges, and tailored goal setting designed to eliminate burnout and optimize quality of work.In this role, I provide various ways on how clients can better invest their time and/or money using personal wellness as the foundational design of systems and planning. Self-care is a necessity to achieving an optimal lifestyle, not an afterthought or band-aid that's put in place after exhaustion sets in. With streamlined solutions, they are able to transform their processes into efficient solutions to increase productivity and their customer satisfaction.

Grand Rapids, Michigan, United States

My personal experience for my wedding day was just one second away from a disaster. As the Founder and Lead Planner, I ensured that the services I provided my brides and grooms ensured that they had nothing to worry about on their special day but showing up. An overview of the services I provided over 600 wedding couples and their attendees included:• Management of floorplans, RSVPs, and detailed timelines for attendees and vendors• Identify client requirements and expectations through conceptualizing themes, budget plans, and execution of onsite logistics resulting in an optimized experience for all parties• Managed rehearsal dinners, wedding ceremonies and/or receptions, and morning brunches with budgets ranging from 20K to 70K• Achieved 3x the amount in anticipated revenue goals through utilization of online marketing within the first 18 months of businessMy personalized experience for brides, grooms, and vendors allowed for referrals to future clients, recommendations from vendors, and positive reviews from attendees due to a seamless experience.

Austin, Texas Area

This role provides me with the opportunity to learn best practices and develop approaches that maximize efficiency and achieve organizational goals. As Association Manager I actively support: o Assistance in strategic planning for 7 executive committees and over 60 board members o Facilitation of processes in podcast development, newsletter oversight, email distribution and website management for over 10,000 members For several nonprofit organizations, I aided in the development of association management playbooks that when executed, support client strategies regarding experiential marketing, membership communications, and educational certification programs.Clients: Executive Women in Texas Government, GMIS International, Kentucky Society of Healthcare Engineers, Sales Enablement Society, Southwest Society of Periodontists, Texas Building Owners and Managers Association, Texas Transplantation Society

Austin, Texas Area

As an Event Manager I assisted in the development of the strategic direction and execution for one-day seminars, educational conferences, and tradeshows. After working with planning committees to develop the overall theme, aesthetics, and content, I worked behind the scenes with various vendors to design a tailored experience for customers. Highlights included: o A customized client experience that resulted in a 12% increase in sponsorship sales. Through collaborations with the executive team to revamp the sponsorship options provided to vendors, the restructure of these offerings resulted in more engaged organizations, increased association memberships, and added exposure for other educational endeavors.Clients: GIS Forum, Kentucky Society of Healthcare Engineers, Oklahoma Association of Healthcare Engineers, Texas Association of Healthcare Facilities Management

Greater Grand Rapids, Michigan Area

As an advocate for effectiveness and efficiency, my best achievements were the development of strong processes. This opportunity allowed me to create, develop, and execute several policies and procedures that allowed for more effective communication between departments and an improved experience in planning for our clients. These policies assisted museum departments and our clients in the following:o Increased museum rental sales by 12% within one yearo Created digital options for customer stationary, checklists, and schematics that resulted in reduced overhead and expenses by 75%o Developed distribution lists for email correspondence that enhanced time efficiency by 25%o Revised operations and training methods which benefited five departmentsWith a stronger operation internally, this role also allowed me to focus on fostering external client relationships as well as increasing customer retention and satisfaction.

Greater Grand Rapids, Michigan Area

As the liaison between organizational departments, clients, and vendors, I ensured all information was accessible and processes were streamlined to aid in a flawless experience. By providing detailed timelines and agendas, I was able to sharpen my skills in project management, event coordination, and conflict resolution. Key accomplishments include:- Refined client inquiry system which resulted in 650 event bookings out of 2.5K inquiries within one year- Generated more than $70,000 in revenue which surpassed the estimated goal by 25%This level of service allowed me to continuously connect with customers to ensure they renewed contracts year after year.

Greater Grand Rapids, Michigan Area

My desire to help others achieve their goals is what led to my involvement in workforce development. As the Transitional Work Experience Specialist, I learned what an organization needs and how to achieve both operational and strategic objectives. Accomplishments include:- Serviced more than 100 clients within onboarding process through orientation sessions, mock interviews, and performance evaluations that exceeded partner goals by 20%- Implemented client success plans that led to a 10% increase in job placementAs a leader of this 60-90 day program, I led the team in engaging with all program recipients and vendors to collaboratively assist the local community.

Greater Grand Rapids, Michigan Area

As the organization experienced challenges, I utilized these opportunities to build relationships with current and prospective partners. Through development of customized solutions, I championed common business interests for various downtown establishments. Key accomplishments included:o Secured 16% more in contract revenue with business partners o Modified organizational programs through team expansion in four months which aided in record-breaking ticket sales and increased engagement of the community.Additionally, the utilization of social media marketing allowed me to successfully turn numerous relationships into business partnerships.

Rockford, Michigan

With a knack for solving puzzles and a keen eye for detail, this experience allowed me to grasp the concept of big-picture thinking through collaborations with key stakeholders. Key accomplishments include: o Optimized shipping options and expanded product lines for a 3.5MM portfolio that encompassed 16 brandso Developed and executed standards of operating procedures for supply chain processes that integrated four performance product lines while decreasing transit time by 30%As Logistics Coordinator, this opportunity allowed me to develop the skills needed to facilitate effective process improvement, capitalize on cost reduction, and successfully lead in project management.

Master Of Business Administration (M.B.A.), Strategic Management

Bachelor Of Applied Arts (B.A.A.), Integrative Public Relations, Advertising

Activities and Societies: Ad Club, MHTV, MAC Scholars