Monica Lopez Email & Phone Number

Washington, District Of Columbia, United States

Program Manager for the ICFJ Knight Fellowship program, the Knight Awards selection process, the Leap Innovation Lab, and Research programs.

Washington, District Of Columbia, United States

• Improved existing ICFJ MEL tool, which are used to define customized indicators, set targets, and collect data.• Monitored, tracked and updated progress and results from Knight Fellowship projects and other ICFJ programs.• Led Knight fellows to develop MEL plans for their fellowship projects.• Coordinated data collection through Salesforce and provided monthly impact data reports.• Communicated progress and results obtained with staff, funders and project communities to better tell the story of ICFJ’s impacts.• Trained and supervised intern and new Program Assistants for the Knight Fellowships & Innovation programs.

Washington D.C. Metro Area

• Conducted data collection, analysis, and research for 500+ organizations to validate information intended for executive-level decision-making.• Organized and optimized customer data within a CRM platform to facilitate the extraction of pertinent information for the creation of financial reports crucial to forecasting, trend analysis, and performance evaluation.• Assisted with all stages of event management, including budgeting, vendor relations, contract negotiations, collateral development, registration, staffing, and communications.• Composed 15-20 licensing agreements daily, catering to a diverse clientele ranging from non-profit organizations to Fortune 500 companies. Managed the electronic signature process efficiently for seamless document execution.• Supervised 70 events on-site on a yearly basis, including logistical coordination, troubleshooting any operational issues that arise, and meticulously ensuring adherence to all safety standards throughout the duration of the event.

Virginia, United States

• Developed customized insurance programs for more than 200 clients tailored to meet the unique requirements of clients affiliated with unions, credit unions, and associations. Analyzed client needs comprehensively to recommend optimal coverage.• Managed the fulfillment of policy requirements, meticulously handling medical inquiries and guiding clients through the completion of requisite forms. Maintained a high level of accuracy and adherence to procedural guidelines to facilitate smooth policy issuance and renewal processes.• Proactively expanded client base by leveraging extensive networking efforts within Spanish-speaking communities in Northern Virginia. Identified and cultivated prospective clients through strategic outreach, establishing a robust pipeline of potential customers. • Fostered professional development through tailored guidance and mentorship, enhancing the skills of 4 agents in client engagement, product knowledge, and sales techniques.