Monica Strother Email & Phone Number

United States

Manassas, Va

Prepares analyses and reconciliations of bill runs to detect fraud.Responds to high volume billing queries and inquiries from customers. Provide new and existing customers with best possible service in relations to billing inquiries, service requests, suggestions and complaints via phone, email and/or chat.Complete payment and order matching, verifies and enters payments, and ensuring their correct administration; handle all aspects of full cycle customer billing. Process client suspensions for non-payment, initiate pre and post-paid invoicing, credit processing, write-offs, reversals in PayPal, and payment disputes

Virginia

Responsible for database management as well as training clients on the current Client Portal. Processing anonymous client requested product purchases. Maintaining the complaint ticket system, as well as maintaining the Letter Management process.

Responsible for intellectual property protection, price monitoring, and various internet site research, monitoring, and reporting. Compile and analyze weekly and monthly reports for clients. Duties also involved database management responsibilities, and managing of multiple client portfolios. Loan Smart, CSR

Qualifying and assisting customers in the application process. Thoroughly explaining the terms and conditions of the loan and processing the loan. Duties also included taking payments and making courtesy calls to customers who may be behind in their payments.

Selling products and services as well as actively soliciting new customers through inside sales and store marketing events.