Monica L. Email & Phone Number

Lehi, Utah, United States

Draper, Utah, United States

Responsible for criminal investigations related to child safety. Assisted in developing a robust Child Protection Task Force to ensure the safety of the platform, the users and the community as a whole. Liaisoned directly with the National Center of Missing and Exploited Children, Federal Law Enforcement and Government Regulators.

Greater Salt Lake City Area

• As a function of eBay Litigation and the Legal group, Monica supports the prevention, detection, and mitigation of fraud and criminal activities in both their domestic and international operations. ✔ Investigation
• Conducting interviews (WZ Certified)
• Background information collection and analysis (WestLaw, Fast Data, TLO)
• Liaison with local, state, and federal law enforcement agencies
• Providing court testimony (Expert, Corporate, Legal)
• Writing investigative reports and recommendations

Greater Salt Lake City Area

• Duties included answering questions about eBay.com site functionality and policies, helping to troubleshoot and facilitate issue resolution. Operated in a predominately live contact environment, responding to a variety.
• Polite and Professional
• Provided one call resolution
• Educated members on features and benefits
• Up-Sold tools and services adding value to members' experiences
• Engaged in trouble shooting and identifying issues

Greater Salt Lake City Area

• Worked in this capacity at what is now the E-Solutions Center and Spring Mobile Ballpark.
• Patrolled commercial and parking premises to prevent and detect signs of intrusion, vandalism, and other criminal activity.
• Answered alarms and investigated disturbances.
• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Called police or fire departments in cases of emergencies, such as fires or presence of unauthorized persons.