Monica Lyons, Smc, Pmp Email & Phone Number

Hiawatha, Iowa, United States

• Lead a high-performing team of 10, overseeing their activities in curriculum development, professional development, project management and research & design, ensuring alignment with company goals and objectives
• Drive continuous improvement in product offerings by spearheading the development of innovative STEM/PBL curriculum, leveraging industry best practices and educational standards to enhance learning outcomes
• Collaborate cross-functionally with sales, marketing, and customer support teams to align product development initiatives with market demand, driving customer acquisition and retention

• Delivered a cutting-edge product to market within an aggressive time frame, overseeing the final 91 days prior to launch. This encompassed refining product requirements, creating and delivering Go-To-Market strategies.
• Managed the landmark efficacy study in collaboration with Johns Hopkins Center for Research and Reform in Education
• Product Owner for our content platform, a D2L/Brightspace environment, ensuring optimal functionality and exceptional user experience.

• As Product Owner, created and manage three-year vision, roadmap, and backlog of work using Agile methodology
• As Scrum Master, successfully managed the 25-member software development team including architecture, Business Analyst (BA), software development, Software Quality Assurance (SQA), and technical writing to ensure 100%.
• Technical and product expert for key customers with multiple state department of education, customer support escalations, and internal and external partners
• Created and facilitated a customer forum with over 400 monthly users to enhance customer engagement, provide professional development, and solicit user feedback on upcoming product enhancements

• Managed the company’s largest and most complex summative assessment contract throughout the entire contract lifecycle; RFP solutioning and response, prospect demonstrations and presentations, contract negotiation.
• Led internal cross-functional team to support contract requirements including item development, asset creation for accommodations, test administration, customer support, scoring (human, machine, and intelligent essay.
• Prepared and presented internal and external reports on program status, risks, and other program-related issues, including monthly client dashboards, business review presentations, and annual reports detailing work.
• Served as the primary liaison between the company and multiple state department of education, facilitating communication, collaboration, and alignment of contract requirements related to the PARCC summative assessment

• Point-of-contact to the customer and cross-functional teams for day-to-dayproject execution
• Created and maintained accurate project documentation including projectmanagement plan, customer requirements, project schedule, and risk log
• Implemented process improvements to meet tight schedule demands,reduce costs, increase quality, and mitigate risk

• Created and implemented strategic plan, assessment process, and metrics to ensure mission-drivenprogramming.
• Managed more than 30 annual events including two major lectures serving an audience of more than 250.
• Prepared, managed, and monitored annual budget exceeding $300,000.
• Developed and published annual report with coordinating materials for distribution to prospective students,current students, partners, donors, and alumni.
• Individually advised more than 250 students for career and graduate school preparation.
• Tripled the number of students placed in annual summer internships or research opportunities